Our Blog

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August 15, 2023
Join HCLTech for our session, Supercharging App Modernization with Microsoft Power Platform, at #MPPC23!

HCLTech is back at the annual Microsoft Power Platform Conference – this year as a Platinum Sponsor – and will be hosting a session on app modernization. Our excitement about this event is matched only by our energy and passion for the suite of products in Power Platform.

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July 26, 2023
HCLTech earns membership in the Microsoft Business Applications
Inner Circle

Exciting news was brought our way this July – HCLTech has been honored with a membership into the Microsoft Business Applications 2023/2024 Inner Circle!

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July 21, 2023
HCLTech is a Platinum Sponsor at the 2023 Microsoft Power Platform Conference

We're excited to be back as a Platinum Sponsor at this year's Microsoft Power Platform Conference. The annual event showcases all things Power Platform, including Power Apps, Power Automate, Power Virtual Agents, Power Pages and Power BI.

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July 13, 2023
Next-gen AI: Revolutionizing procurement with Azure AI and ChatGPT

Businesses may embark on a disruptive road that accelerates their procurement operations to new heights by embracing AI and leveraging Microsoft's complete AI-driven ecosystem. HCLTech can be your transformational journey partner.

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July 6, 2023
Power Virtual Agents Copilot – Put your customer care on autopilot and increase employee productivity and satisfaction

Before we begin our discussion of Power Virtual Agents Copilot, let's get you up to speed on Microsoft Copilot in general. In previous posts, we explored Dynamics 365 Copilot and Power Platform Copilot. You don't need to read those posts before reading this one, but please check them out when you're done reading about Power […]

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June 28, 2023
HCLTech Named Finalist for 2023 Microsoft Partner of the Year Awards

HCLTech is honored to be recognized in 2023 for excellence in Dynamics 365 Services, Dynamics 365 Sales & Marketing and Intelligent Automation. All three awards are in the Business Applications category.

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June 13, 2023
Dynamics 365 Copilot: The first AI assistant for CRM and ERP

Dynamics 365 Copilot is a digital assistant in the truest sense of the word. It works alongside users, providing guidance and suggestions as they work, growing smarter every time you use it.

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June 9, 2023
End of life for standalone environments of Dynamics 365 HR is approaching quickly – are you ready?

With the end of standalone D365 HR looming, HCLTech developed a reusable delivery approach - called the HR Upgrade Supercharger - that merges HR and F&SCM into one environment.

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June 6, 2023
How to overcome challenges when introducing new technology to existing processes

Having the correct partner carefully guiding the new technology implementation is absolutely essential. That’s when specialist expertise is required. We can manage expectations, address midstream changes and deliver on the promise of the new technology.

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May 31, 2023
Exploring the AI-powered Microsoft Power Platform Copilot

In March 2023, Microsoft began rolling out test versions of a next-generation low/no-code solution that will change the way the world creates and uses software applications. Power Apps Copilot is a new AI-powered tool that makes it even easier to build apps.

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May 24, 2023
Unified customer data enhances your client retention

Microsoft's Digital Contact Center Platform pulls together several components of the Microsoft technology stack, including Dynamics 365, Power Platform, Azure, Teams and Customer Voice.

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May 16, 2023
Speedier customer resolution builds loyalty and empowers agents

The Microsoft Digital Contact Center Platform (DCCP) can elevate the customer service you deliver to a customer experience that will make your company a trusted provider and keep your clients on board.

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May 4, 2023
Microsoft’s Digital Contact Center Platform in Action, Pt 3 of 3

Are you familiar with the idea of intelligent case swarming? Let’s explore it together because it serves as the foundation of the cutting-edge case management and resolution capabilities of the DCCP.

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April 11, 2023
Adding timeout conditions for approval processes in Power Automate

While approvals take time to gather, we do not want to let them sit in queue forever. To prevent extended approval waiting times, we add timeout values to the flow. In this blog, we show you how.

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April 6, 2023
Top 3 fascinating new features of Dynamics 365 Customer Service in the Microsoft 2023 Release Wave 1

Microsoft launched into the new year by announcing the Dynamics 365 Customer Service Release Wave 1 plan, and there are great additions coming our way to be excited about.

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March 22, 2023
HCLTech Joining Microsoft at HIMSS23

The Microsoft Business Applications Practice at HCLTech is thrilled to be at HIMSS23 in April. That’s right, we’re back in person and excited to be one of the select partners to share a booth with Microsoft.

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