Looking for PowerObjects? Don’t worry, you’re in the right place! We’ve been part of HCL for several years, and we’ve now taken the final step in our acquisition journey: moving our website to the HCL domain. Nothing else is changing – we are still fanatically focused on Microsoft Business Applications!

HCLTech Microsoft Business Applications Practice Blog

for Dynamics 365, Power Platform and the rest of the Microsoft technology stack

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Archive for Category: Power Apps

Dynamics 365 Customer Service

Unified customer data enhances your client retention

May 24th, 2023

Microsoft's Digital Contact Center Platform pulls together several components of the Microsoft technology stack, including Dynamics 365, Power Platform, Azure, Teams and Customer Voice.

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Dynamics 365 Customer Service

Speedier customer resolution builds loyalty and empowers agents

May 16th, 2023

The Microsoft Digital Contact Center Platform (DCCP) can elevate the customer service you deliver to a customer experience that will make your company a trusted provider and keep your clients on board.

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Dynamics 365 Customer Service

Microsoft’s Digital Contact Center Platform in Action, Pt 3 of 3

May 4th, 2023

Are you familiar with the idea of intelligent case swarming? Let’s explore it together because it serves as the foundation of the cutting-edge case management and resolution capabilities of the DCCP.

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Power Automate

Adding timeout conditions for approval processes in Power Automate

April 11th, 2023

While approvals take time to gather, we do not want to let them sit in queue forever. To prevent extended approval waiting times, we add timeout values to the flow. In this blog, we show you how.

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Dynamics 365 Customer Service

Top 3 fascinating new features of Dynamics 365 Customer Service in the Microsoft 2023 Release Wave 1

April 6th, 2023

Microsoft launched into the new year by announcing the Dynamics 365 Customer Service Release Wave 1 plan, and there are great additions coming our way to be excited about.

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Healthcare & Life Sciences

HCLTech Joining Microsoft at HIMSS23

March 22nd, 2023

The Microsoft Business Applications Practice at HCLTech is thrilled to be at HIMSS23 in April. That’s right, we’re back in person and excited to be one of the select partners to share a booth with Microsoft.

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Power Automate

Copying flows to aid in troubleshooting

March 2nd, 2023

In this blogpost, we demonstrate how to make a copy of a flow. We frequently use this method to create a pseudo version history which can mitigate the risk of updating a flow without a formal version history in place.

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Power Apps

Embed a Power Virtual Agents bot inside a canvas app

February 23rd, 2023

In this post, we’ll show you how to connect your Power Virtual Agents bot to a canvas app so that users can interact with the bot directly from within your app.

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