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for Dynamics 365, Power Platform, and the rest of the Microsoft technology stack

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Archive for Category: Troubleshooting

Data Governance

Microsoft Purview for Data Compliance and Security

December 1st, 2022

We explore the data compliance, security and governance capabilities offered in Microsoft Purview.

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Dynamics 365 Customer Service

Microsoft’s Digital Contact Center Platform in Action

November 2nd, 2022

We discuss the technologies that give the Digital Call Center Platform its punch, as well as the first of its five key capabilities: Omnichannel Engagement.

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Dynamics 365 Customer Service

Improving Customer Service in Local Government, Part 2 of 2

September 28th, 2022

In part two of this blog series, we examine the role of technology in enhancing the customer experience in government with a focus on streamlining and automating customer-facing processes.

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Dynamics 365 Customer Service

Improving Customer Service in Local Government, Part 1 of 2

September 19th, 2022

In this two-part blog series, we’ll explore the technology that is revolutionising customer service delivery in government. In our first installment, we examine the technology transformation from the perspective of back-office processes.

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Dynamics 365 Marketing

The 3 Items from the 2022 D365 Marketing Release Wave 2 Plan that Have Us Most Excited

September 14th, 2022

Microsoft announced its Dynamics 365 Marketing Release Wave 2 plan! In today’s post, we share 3 enhancements that have us especially intrigued.

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Announcements

Support for Dynamics 365 Data Export Service (DES) Ends November 2022

August 31st, 2022

Support for Microsoft Dynamics 365 Data Export Service ends November 2022 - learn how how HCL’s Microsoft Business Applications Practice can help.

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Dynamics 365

How to Rename Columns on Views

August 17th, 2022

In this blogpost, we provide two methods for renaming columns fetched from related entities when adding them into views within Microsoft Dynamics 365.

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Dynamics 365 Marketing

Dynamics 365 Marketing and the 4Ps

August 9th, 2022

In this blog we discuss how the marketing workload of Dynamics 365 supports the four Ps: Product, Price, Promotion and Place.

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