Looking for PowerObjects? Don’t worry, you’re in the right place! We’ve been part of HCL for several years, and we’ve now taken the final step in our acquisition journey: moving our website to the HCL domain. Nothing else is changing – we are still fanatically focused on Microsoft Business Applications!

HCL Microsoft Business Applications Practice Blog

for Dynamics 365, Power Platform, and the rest of the Microsoft technology stack

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Archive for Tag: CRM 2013

Dynamics 365 Customer Service

Improving Customer Service in Local Government, Part 2 of 2

In part two of this blog series, we examine the role of technology in enhancing the customer experience in government with a focus on streamlining and automating customer-facing processes.

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Dynamics 365 Customer Service

Improving Customer Service in Local Government, Part 1 of 2

In this two-part blog series, we’ll explore the technology that is revolutionising customer service delivery in government. In our first installment, we examine the technology transformation from the perspective of back-office processes.

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Dynamics 365 Marketing

The 3 Items from the 2022 D365 Marketing Release Wave 2 Plan that Have Us Most Excited

Microsoft announced its Dynamics 365 Marketing Release Wave 2 plan! In today’s post, we share 3 enhancements that have us especially intrigued.

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Announcements

Support for Dynamics 365 Data Export Service (DES) Ends November 2022

Support for Microsoft Dynamics 365 Data Export Service ends November 2022 - learn how how HCL’s Microsoft Business Applications Practice can help.

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Dynamics 365

How to Rename Columns on Views

In this blogpost, we provide two methods for renaming columns fetched from related entities when adding them into views within Microsoft Dynamics 365.

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Dynamics 365 Marketing

Dynamics 365 Marketing and the 4Ps

In this blog we discuss how the marketing workload of Dynamics 365 supports the four Ps: Product, Price, Promotion and Place.

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Announcements

HCL Launches Dynamics 365 Intelligent Order Management Project

We share the story of a US-based product development, marketing, and sales organization that is partnering with HCL’s Microsoft Business Applications Practice to implement Dynamics 365 IOM.

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Announcements

Effective Customer Engagement Has Never Been More Accessible, Easier, or More Nuanced

Built on the Microsoft Cloud, Microsoft's SaaS-based First-Party Voice Channel – now supported by Nuance technology – is changing the customer service landscape for the better!

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