The challenge
Due to a series of recent mergers, Sovereign was trying to manage with several different technology systems and processes. They needed to get back to a single way of working across all of their different offices.
The solution
After weighing several options, Sovereign selected Dynamics 365 because it is extendable for the future, deployable into the cloud, and promotes configuration over code – in the rapidly changing social housing market, these were must-have deliverables.
Key benefits
+ All housing officers are now centrally scheduled, ensuring the right person is assigned to the right customer at the right time.
+ Multiple systems are now pulled into one view, providing Sovereign with a real-time, 360° view of each customer.
+ They now have the ability to deliver service to customers when they need it and via the customer’s desired channel.