In this two-part blog series, we’ll explore the technology that is revolutionising customer service delivery in government. In our first installment, we examine the technology transformation from the perspective of back-office processes.
Duration: 3 days
This instructor-led course provides a key step for Administrators and Marketing power users who are beginning or advancing their knowledge of Microsoft Dynamics 365 Marketing. With the evolution of the Dynamics 365 product, this course will focus on the core out-of-the-box Marketing business application capabilities while driving understanding surrounding the competencies needed for attendees to have big impacts on their organization. This fast-paced course covers the latest and greatest in Microsoft new feature releases to ensure that attendees are empowered to leverage the full capabilities of their organization’s Dynamics 365 Marketing environment.
This course is designed to support Dynamics 365 System Administrators who may be configuring and maintaining a Dynamics 365 Marketing environment, but also Dynamics 365 and Power Automate Power Users, Marketing Professionals, Marketing Stakeholders, or any end users whose main job role will be to work within the application for an organizations Marketing efforts.
Participants are highly advised to be comfortable and confident with the following skills and concepts for a successful learning experience:
Prerequisites are recommendations, and while not required, they are highly advised to ensure a successful learning experience:
The value of a Dynamics 365 University training is in the knowledge acquired, but there’s a professional and career value as well. Demonstrate expertise with achievements through PowerObjects. Learn More