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Inserting Hyperlinks in Microsoft CRM Email Templates

Post Author: Joe D365 |

Recently I had a client inquire as to how one would insert a hyperlink into a CRM email template. While the Email Template creation area contains many useful tools, one it is lacking (via the GUI) is the ability to turn a web address into a hyperlink. If we type a web address into the template, the address will remain in plain text; the system will not automatically recognize this as a link. There also is not a clickable button on the toolbar to set text as a link. All hope is not lost however; we can use a keyboard shortcut to convert plain text into a hyperlink.

See my screenshot below. Notice how google.com is just plain text in the template.


To turn this into a hyperlink, I can simply highlight the word (or phrase) and then press CTRL + K to bring up the 'Create Hyperlink' window. This is the same keyboard shortcut that we use in Outlook to create a hyperlink!


Although the link may not appear to be a hyperlink (it will not be blue or underlined) in the template area, as soon as the template is used in the creation of the email activity, the link will turn to blue and underlined automatically.

By Joe D365
Joe D365 is a Microsoft Dynamics 365 superhero who runs on pure Dynamics adrenaline. As the face of PowerObjects, Joe D365’s mission is to reveal innovative ways to use Dynamics 365 and bring the application to more businesses and organizations around the world.

8 comments on “Inserting Hyperlinks in Microsoft CRM Email Templates”

  1. Hi,
    You are right about the template area, but the links will be displayed normally (underlined, blue) as soon as you insert that template into an e-mail activity.

    The best way, and if memory serves, the recommended way to do all the "advanced" editing of e-mails and templates is to do it in Word or Visual Studio and then copy and paste it into CRM. That will preserve all the formatting you did - even in the template editor.

  2. Google.comsitename.comHi,
    Can you please tell me how can I put an dynamic URL instead of the static URL "www.Google.com"
    I want to add the hyperlink reference as "http"//www.sitename.com/unsubscribe.aspx?param1=10".

    Any help would be great for me.

    Hema Chaudhry

  3. HI,
    I have tried the workaround in 2013 but it does not work. Any alternative? Thanks in advance.

  4. hi there -- i've created an email template to notify owners when they are assigned a lead or an account - i would like it to include a link to the lead or account they were assigned -- how can I do that?

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