In this two-part blog series, we’ll explore the technology that is revolutionising customer service delivery in government. In our first installment, we examine the technology transformation from the perspective of back-office processes.
Today we're going to talk about how to go about resetting the CRM 2011 ribbon. (If this topic interests you, you might also want to visit the complete guide to CRM 2011 ribbon customization.)
If you recently upgraded from Dynamics CRM 4.0 to Dynamics CRM 2011, you may have noticed that all the entities that had customizations in the toolbar now have an extra tab on the form named ISV (e.g. ISV Account Form).
Further investigation would reveal that there is a new web resource for each entity that had a customized toolbar. This new web resource will be a script file and the description will clearly tell you that it is regarding the entity’s ribbon.
In order to reset the ribbon for an entity (or multiple entities), add all the entities to a new solution (do not add required components – they are not needed). Include the item “Application Ribbon” in the solution.
Export the solution and save it.
Uncompress the solution file and open “customizations.xml” with a text editor that can edit XML. Once open, do a search for “
Do this for each instance of
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