In this two-part blog series, we’ll explore the technology that is revolutionising customer service delivery in government. In our first installment, we examine the technology transformation from the perspective of back-office processes.
As the customer service industry transforms, consumer behavior is driving that transformation, challenging companies to shift the way they interact with customers and the proof is in the numbers.
Did you know that 96% of global consumers say that customer service is important in their choice of, and loyalty to a brand? So how can brands meet these new expectations? Check out this infographic to see the facts on why brands are putting a focus on their customers and team members, and the technology that will empower everyone to have better experiences. Click here to view the infographic!
Now that you have the numbers, how does your organization stack up? If you need to reevaluate your solution, get back on track with Microsoft Dynamics 365 for Customer Service.
Reach out to us today to see how we can help organizations deliver superior levels of service to their customers by leveraging the Dynamics 365 for Customer Service platform.
Happy Dynamics 365'ing!