In this two-part blog series, we’ll explore the technology that is revolutionising customer service delivery in government. In our first installment, we examine the technology transformation from the perspective of back-office processes.
USD (Unified Service Desk) is a fantastic configuration based framework that allows us to create applications that addresses specific needs in contact centers but can sometimes take quite a bit of development time. In today's Dynamics 365 In Focus, Neil explains how the USD Accelerator can provide benefits to your business quicker with standard out of the box configurations. Watch the video to learn more!