The ability to collaborate remotely has never been more important than it is today. Whether it’s coworkers on two different continents or teammates who used to sit in the same office, our new reality is that collaboration and teamwork must be accomplished remotely. In this new normal, businesses around the globe are relying on Microsoft’s Dynamics 365 Remote Assist technology to collaborate effectively.

This is the first in a two-part blog series exploring what Remote Assist can do for organizations like yours. In today’s post, we’ll take a high-level look at what Remote Assist is and how it can advance the capabilities of your field service operation. In next week’s second installment, we’ll explore Remote Assist in action within Dynamics 365 Field Service.

Delivering top-notch service in a time of closed facilities and restricted personnel interactions has become a growing challenge. As field service providers adopt to changing dispatch rules and regulations, technicians will rely heavily on collaboration, knowledge share, and remote technology.

With technology such as Dynamics 365 Remote Assist, companies are empowering technicians and inspectors to collaborate with onsite employees to evaluate, document, and solve problems in real-time while limiting on-site interactions. Importantly, when using Dynamics 365 Field Service with Dynamics 365 Remote Assist Mobile, all capabilities are available and fully functional on mobile phones, including:

• One-to-one video calls
• Mixed-reality annotations
• Capture and annotate still snapshots
• Connect to remote collaborators on Microsoft Teams (desktop and mobile) – share and receive files, photos, and video to quickly troubleshoot problems together
• Capture session history through call recording
• Switching to voice-only calls in low bandwidth scenarios
• Automatically post call logs and files to a Dynamics 365 Field Service work order

This technology is literally transforming how service in the field is conducted. And when your technicians use Remote Assist Mobile on their mobile devices, they may find they have easier physical access to confined or hard-to-reach spaces. Additionally, because your technicians are already familiar with their own mobile devices, they will find that the app is easy to use, intuitive, and connects easily with other mobile apps that are part of your company workflows.

Dynamics 365 Remote Assist Mobile is available on Android phones and tablets with ARCore enabled and on iOS iPhones and iPads with ARKit enabled. In other words, it works for pretty much everyone!

To learn more about Remote Assist, please visit Microsoft’s mixed reality site. To learn about Field Service solutions from PowerObjects, visit our site. And to get started right away, get connected with our Field Service experts.

In next week’s second installment of this two-part series, we’ll see Remote Assist in action. Happy D365’ing!