Founded in 1992, AbeTech helps technology leaders simplify their Connected Enterprise transformation. They understand their clients’ challenges, simplify their technology initiatives, and enable them to maximize their IT investments. AbeTech is a premium systems integrator of supply chain automation, increasing productivity, improving quality, and reducing waste by helping their clients standardize, consolidate, and optimize their supply chain workflows.

When AbeTech made the decision to move to Microsoft Dynamics CRM back in 2011, they recognized the need for ongoing support from their implementation partner, HCL-PowerObjects. To address this need, they signed onto the Dedicated Support Engineer (DSE) support program, which provides organizations with a single point of contact to better manage and facilitate support requests. In addition to serving as AbeTech’s dedicated resource for all Dynamics and Microsoft Business Application support needs, their DSE drives proactive engagements to help anticipate and address potential issues before they have an impact.

Benefits of the project include:

• Dynamics 365 Sales user adoption rates have significantly increased post-migration.
• Their Dedicated Support Engineer (DSE) knows AbeTech’s system inside and out, making customizations a breeze.
• Several HCL-PowerObjects PowerPack add-ons are used to streamline repetitive processes.

The initial plan was a simple version upgrade and cloud migration. But as the project got started, the team at AbeTech made the decision to make it a much more significant initiative by simultaneously streamlining internal processes to ensure they were extracting the greatest benefit from their investment in the Microsoft technology stack.

To read the full story, please visit our Case Studies page. In addition to the VNSNY story, you’ll find nearly 100 more HCL-PowerObjects case studies. Enjoy!