Microsoft's Digital Contact Center Platform pulls together several components of the Microsoft technology stack, including Dynamics 365, Power Platform, Azure, Teams and Customer Voice.
Duration: 1 Day
This course offers a comprehensive introduction to the components of the Dataverse security model while also covering how to manage user and team records and work with queues. Our course concludes with data management considerations around configuring search functionality, and use of the administrative tools of duplicate detection, import wizard, and auditing. This course is designed to prepare individuals who will be administrating, configuring, customizing, or maintaining Dataverse environments with Dynamics 365 or Power Apps model-driven apps for their organizations.
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Schedule
Times noted in local time. Online/Remote trainings are in CST time, unless noted.
Day 1: 8:30am - 12:30pm
Day 2: 8:30am - 12:30pm
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