Looking for PowerObjects? Don’t worry, you’re in the right place! We’ve been part of HCL for several years, and we’ve now taken the final step in our acquisition journey: moving our website to the HCL domain. Nothing else is changing – we are still fanatically focused on Microsoft Business Applications!

Can a user answer more than one chat at a time?

Date Created: August 3, 2017 Last Modified: August 22, 2017

Yes, you can answer as many chats as you are willing to take.

Is there a limit to how many PowerChat agents you can create?

Date Created: August 3, 2017 Last Modified: August 22, 2017

No, anyone with a CRM license would be able to be an agent.

Is there any notification pop-up on the screen of the agents?

Date Created: August 3, 2017 Last Modified: August 22, 2017

No, currently the only notification that you get is a sound notification and the "Incoming Chat" box will expand with the visitors information that was entered in the widget.

What happens if I stay logged into PowerChat and leave my computer?

Date Created: August 3, 2017 Last Modified: August 22, 2017

The widget will stay on your website and visitors will be able to enter in questions, even if you are not at your computer. What we recommend is you set availability to "Away" or "Busy".

Support

We’re always here to help. Click one of the links below to see a list of frequently asked questions, view the entire PowerPack knowledgebase or contact a PowerPack Pro.