Implementing new technology solutions within an organization always sounds like a progressive development that everyone will quickly rally around – especially if the technologies it’s replacing are outdated, disparate legacy solutions. But when the rubber meets the road and you talk to employees in the organization, you quickly discover that “excitement” commonly may not bethe general feeling.
End users are often fearful. The old system, while perhaps clunky and slow, is well-known to them. They know how to do their jobs well right now, and change can be scary.
Front-line managers can also be typically wary. They may wonder if the new technology can really deliver on its promise; they worry about user adoption and advocacy; and most assuredly, they’re concerned about their teams’ ability to continue meeting the expectations of senior leaders.
And speaking of senior leadership, they are anxious to learn the true return on investment – and how quickly that return will be realized. They recognize that all outdated systems eventually need to be replaced, but they’ve taken a big risk doing it under their own watch.
We’ve seen it countless times, so we know what needs to be done to help overcome that fear factor: having the correct partner carefully guiding the new technology implementation is absolutely essential. That’s when specialist expertise is required. We can manage expectations, address midstream changes and deliver on the promise of the new technology.
We recently did precisely that for Equinor, the Norwegian energy giant that wanted to expand their Power Platform adoption, advocacy and evangelism. Heavily invested in the Microsoft Business Applications stack, they partnered with us to expand an already robust internal citizen developer program. We invite you to read the complete Equinor story to see how HCLTech was able to help them by addressing their challenges and providing them with the expertise to fully embrace and maximize their use of Power Platform.