In this two-part blog series, we’ll explore the technology that is revolutionising customer service delivery in government. In our first installment, we examine the technology transformation from the perspective of back-office processes.
If you look at the evolution of Artificial Intelligence (AI) and data analytics over the past few years, it’s astounding the leaps and bounds technology has advanced.
Let’s start with Power BI- this tool is not just advanced reporting anymore. It now integrates so deeply within Power Apps and Power Automate (Formerly Microsoft Flow) that it can be used as a complex data model where bringing in data from multiple sources makes sense, creates insight, and actually drives action. Microsoft’s tagline of “Turn insights into actions” is truer than it’s ever been and has even evolved into “Turning data into opportunity”. Oh, so poetic.
Microsoft Flow is now Power Automate and leverages robotics process automation (RPA). In addition to the name change, Power Automate now extends automation capabilities so that even if one of your systems isn’t modern enough to have an Application Programming Interface (API), you can still integrate with it and set up UI flows. With this capability, you can enable anyone to automate manual business process across all your on-premises and cloud applications or services.
This past year, Power Apps has been a game-changer for many of our customers. What once were logistical nightmares have been turned into unforeseen efficiencies and time savings.
Yes, times they are a changing – and we are here to help! Check out these three resources to help you harness the power of the Power Platform…
PowerObjects has deep experience with Power Platform and can support organizations in building out reports, process automations, web portals, and more. We hope you enjoy our downloadable resources, and if you’re looking to learn more about Power Platform and how it can turn your future bright, contact our experts today.