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Communications Change Management Consultant - AMER


About the Position

HCL America, Inc. is proud to be an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

HCL Technologies' Microsoft Business Applications Practice ("MBAP" formerly, PowerObjects) is seeking a Communications Change Management Consultant to join their award winning and growing team. This role will work closely with our leadership team and other key stakeholders to build, execute, and govern our internal corporate communications strategy and process for the MBAP organization. In addition, this role will work with our clients to build, execute, and advise on change management strategy; helping clients realize the maximum benefit of Microsoft Business Application technologies. In both internal and client facing capacities, this person will focus on the people side of change by partnering with executives and key stakeholders to envision intended future state, understand current state, and mitigate impacts from changes in business processes, systems and technology, job roles, and mindset shifts. The primary responsibility will be creating and implementing change management strategies and plans that maximize employee adoption and usage and minimize resistance. The ideal candidate will have a highly strategic mindset, thrive in making order from chaos, and be an effective communicator with every level. This role reports into the Strategy & Change team.

Essential Functions

  • Corporate Communications Responsibilities
  • Partner with key stakeholder groups to serve as a primary driver to develop, implement, and maintain overall internal communications strategy for the organization
  • Partner with key stakeholders to develop and implement a comprehensive internal communications strategy to consolidate and streamline internal communications; serve as a primary driver to build communication operational process to support initiatives such as new processes, technology changes and updates, strategic hires, leadership announcements, employee recognition, organizational news, and support relevant Diversity, Equity, Inclusion (DEI) and Engagement needs
  • Write and edit senior leadership communications and craft talking points
  • Serve as SME and governor for all internal communication needs and planning
  • Develop engaging internal marketing campaigns, materials and visuals

  • Change Management Responsibilities
  • Apply a structured methodology to lead change management activities in consultation with clients
  • Perform change management assessments to determine organizational size and complexity of the change as well as further assess specific change impacts to user groups
  • Create change management strategies based upon client needs, project scope, and best practices
  • Create actionable deliverables for the change management levers including communications plan, sponsor and stakeholder engagement plan, training plan, and sustainment plan
  • Facilitate client workshops using design-thinking
  • Work closely with client executives and Microsoft Business Applications Practice teammates (Project Managers, Business Analysts, Sales leaders, Solution Architects, etc.) to envision future state and define success criteria
  • Guide leaders to effectively lead the change within their teams
  • Support or lead communication and training efforts as needed
  • Identify, analyze, and prepare risk mitigation and resistance management tactics
  • Evaluate individual, group, and company-wide progress of defined success criteria and adoption metrics
  • Maintain an up-to-date understanding of Microsoft Business Applications and Power Platform technologies
  • Learn client systems through communications with our consulting team, interviewing clients, reading documentation, and hands-on exploration
  • Work in tight collaboration with our consulting team to provide estimates for change management and training efforts, as well as integrate change management activities into the overall project plan and status reports
  • Closely align with internal project stakeholders including leadership, sales, project directors, and project managers to ensure both customer success and meet internal objectives
  • Participate actively in innovation efforts and other functions of the Strategy & Change team

Required Skills and Experience

  • Exhibit Microsoft Business Applications Practice’s Guiding Principles
  • Exceptional written, verbal, and organizational skills
  • Minimum of (5) years experience in corporate communications or marketing
  • Experience authoring messages for varied audiences across a variety of communications channels while building and maintaining a cohesive voice
  • Experience with crisis management and DEI (Diversity, Equity, and Inclusion) communications preferred
  • Experience designing visual content using Adobe Photoshop preferred
  • Able to create and execute OCM communications strategy
  • Experience managing multiple strategic priorities simultaneously and independently
  • Ability to build trust and work collaboratively with all key executive stakeholder groups
  • Organized with a natural inclination for planning strategy and tactics
  • Superior critical thinking and problem-solving skills
  • Flexible and adaptable; able to work in ambiguous situations
  • Excellent active listening skills
  • Ability to establish and maintain strong relationships
  • Ability to influence others and move toward a common vision or goal
  • Technical aptitude – conceptual knowledge of Microsoft Dynamics 365 or ability to learn
  • Experience and knowledge of change management principles, methodologies, and tools; experience with Prosci is a plus
  • Able to work effectively at all levels in an organization
  • Self starter with ability to work independently, as well as have a team player mindset; able to work collaboratively with and through others
  • Acute business acumen and understanding of organizational issues and challenges
  • Familiarity with project management approaches, tools, and phases of the project lifecycle