Looking for PowerObjects? Don’t worry, you’re in the right place! We’ve been part of HCL for several years, and we’ve now taken the final step in our acquisition journey: moving our website to the HCL domain. Nothing else is changing – we are still fanatically focused on Microsoft Business Applications!

AMER - Solution Director

canada,united-states

About the Position

HCL-PowerObjects is an Equal Opportunity Employer. Applicants receive consideration for employment regardless of their race, color, creed, religion, national origin, sex, sexual orientation, gender identity, disability, age, marital status, or status with regard to public assistance.

HCL-PowerObjects is seeking a Solution Director to join their award winning and growing team. This individual will act as a managing subject matter expert regarding Microsoft Business Apps projects (implementations, customizations, upgrades, integrations, and more). The Director will be responsible for providing leadership and guidance for a team of Business Apps Consultants, ensuring project success, on/offshore team management, best practices, training, and mentorship. The candidate must be extremely detail-oriented, have an excellent ability to multitask, be meticulously organized, and be able to prioritize multiple demands in a fast-paced environment. The Solution Director carries the ultimate responsibility of ensuring the overall success of customer projects.

Essential Functions

  • Delivery Success: Strategic advisor to Delivery team, business and technical stakeholders. Oversees project scope, execution, budget, and schedule to ensure earned value for cost. Be able to provide proactive and reactive support in managing the success of team’s delivered projects. Be able to be involved in different levels of project processes and provide input wherever needed to enable projects to be successful. Ability to manage customer and internal escalations.
  • Capability Success: Be able to maintain and grow practice across regional and geographical needs. Work closely with the NA Delivery Director and peers to define and execute strategies related to growth of delivery. Be able to identify, resolve and mitigate areas of delivery issues, weakness and risks.
  • Business App Subject Matter Expertise: Have extensive Business Application project delivery experience including system design, customization, installation, deployment, architecture, and more.
  • Process/Project Oversight: Responsible for process and quality control, and improvement of processes including integrations, migrations, reports, portals, custom development, customizations, plug-ins etc.
  • Offshore Collaboration: Align with offshore team, including the review and quality improvement of specifications and technical work orders.
  • Best Practices: Deliver and instill best practices on all project deliverables and methodology (e.g. Proven Process), including customer/internal communication, documentation, change management, and more, ensuring all resources are reusable.
  • Performance Management & LMA: Be able to directly lead, manage and drive accountability of a team of consultants. Provide performance reviews (planned and ad hoc), provide feedback and coaching to enhance performance of consultants. Collaboration with other Delivery Directors to manage consultants’ performance related escalations.
  • Skills Management: Be able to develop and maintain skills across core areas thereby enhancing team’s ability to delivery projects. Be able to strategically plan, schedule and/or execute skill development workshops and trainings to enhance targeted (or lacking) skillsets.
  • Utilization & Bench Management: Be able to monitor, maintain and drive overall utilization of consultants (on/offshore) and keep utilization aligned according to corporate goals. Be able to plan and assign tasks to consultants on bench who can provide value to existing projects or future organizational needs.
  • Forecasting & Hiring: Be able to analyze sales pipeline and committed opportunities across weeks and months to plan and staff projects appropriately. Collaborate with the recruitment team to plan and hire right skills to fulfill current and future project needs. Provide input to enhance the forecasting model and review performance of new hires.
  • Mentorship: Be able to mentor consultant teams and provide appropriate learning suggestions. Provide 1:1 guidance and support for all team members (scheduled and ad hoc). Monitor progress on team quarterly goals. Provide insight and recommendations on Delivery operations and process.
  • Weekly Team Updates: Attend Delivery Leadership Team status meetings to stay in touch with the team, ensure best practices, and discuss any project issues.
  • In addition, the Solution Director will be responsible for the following as needed:
  • Mentor other consultants in terms of PM, BA, application and/or Technical skills
  • Be an internal University (PowerU) Instructor
  • Help customers define processes when there are no processes in place and improve existing processes
  • Monitor project risks and issues
  • Collaborate with internal training initiatives
  • Collaborate with Sales to understand pipeline and to plan staffing and sales transition on executed project contracts
  • Participate in Quarterly Summits with Delivery Leadership Team

Required Skills and Experience

  • Exhibit HCL-PowerObjects’ Guiding Principles
  • Possess Bachelor’s Degree or equivalent with more than 5 years of experience
  • Minimum 3 years of Business Application Project Management, Business Analysis, and/or Technical Lead experience
  • Sound knowledge and/or certification on Project Management and different Project Management styles like Waterfall, Agile, Scrum etc.
  • Ability to manage or lead multiple large projects (6-18 months) with advanced organizational skills
  • Up-to-date understanding of business processes, issues, and technology especially related to the operation of sales, marketing, and customer service departments within an organization
  • Excellent verbal and written communication
  • Professional demeanor
  • Ability to speak with team members and clients at all levels within an organization
  • Ability to balance short-term demands while maintaining the long-term vision needed to guide a customer through the implementation process
  • Advanced experience with Microsoft Project, Excel, Word, PowerPoint and Visio