In this two-part blog series, we’ll explore the technology that is revolutionising customer service delivery in government. In our first installment, we examine the technology transformation from the perspective of back-office processes.
The newly introduced Native Voice Channel for Microsoft Dynamics 365 Customer Service is an all-in-one digital contact center solution that brings together omnichannel contact center and customer care capabilities, unified communications, and artificial intelligence (AI) to enable delivery of consistent, intelligent, and personalized service experiences. Using this powerful solution, HCL is delivering a next-gen experience that today’s buyers demand.
In this fact sheet, customer service experts from HCL explore the key benefits of this exciting new product, including:
If you’re in the business of delivering excellent customer care, you need to learn about Native Voice Channel!