If you're considering a switch from Salesforce to Microsoft, you probably have some questions. For instance, what should you consider from a business planning perspective to ensure your transition is as hassle free as possible?
The newly introduced Native Voice Channel for Microsoft Dynamics 365 Customer Service is an all-in-one digital contact center solution that brings together omnichannel contact center and customer care capabilities, unified communications, and artificial intelligence (AI) to enable delivery of consistent, intelligent, and personalized service experiences. Using this powerful solution, HCLTech is delivering a next-gen experience that today’s buyers demand.
In this fact sheet, customer service experts from HCLTech explore the key benefits of this exciting new product, including:
If you’re in the business of delivering excellent customer care, you need to learn about Native Voice Channel!