Looking for PowerObjects? Don’t worry, you’re in the right place! We’ve been part of HCL for several years, and we’ve now taken the final step in our acquisition journey: moving our website to the HCL domain. Nothing else is changing – we are still fanatically focused on Microsoft Business Applications!

All-in-One Digital Contact Center Solution
from Microsoft and HCLTech

The newly introduced Native Voice Channel for Microsoft Dynamics 365 Customer Service is an all-in-one digital contact center solution that brings together omnichannel contact center and customer care capabilities, unified communications, and artificial intelligence (AI) to enable delivery of consistent, intelligent, and personalized service experiences. Using this powerful solution, HCLTech is delivering a next-gen experience that today’s buyers demand.

In this fact sheet, customer service experts from HCLTech explore the key benefits of this exciting new product, including:

  • Better collaboration among call center agents
  • Real-time call transcription
  • Live sentiment analyses
  • Rich insights into relevant KPIs
  • Proactive and AI-driven next-step recommendations

If you’re in the business of delivering excellent customer care, you need to learn about Native Voice Channel!