The Microsoft Business Applications Practice at HCLTech is thrilled to be at HIMSS23 in April. That’s right, we’re back in person and excited to be one of the select partners to share a booth with Microsoft.
The contact center is the primary customer-facing hub of every organization. Transformation of that all-important hub occurs under the guidance of HCLTech by applying our Customer Service Implementation Maturity Model (IMM).
HCLTech’s model is a five-stage process spanning three overarching objectives: Effective Change Management, Organizational Alignments, and Emphasis on End User and End Customer. Adhering to IMM best practices ensures a fundamental transformation of any business’s end-to-end service delivery framework.
In this infographic, customer service experts from HCLTech examine each of the Model’s 5 stages, as well as the key benefits realized.