Looking for PowerObjects? Don’t worry, you’re in the right place! We’ve been part of HCL for several years, and we’ve now taken the final step in our acquisition journey: moving our website to the HCL domain. Nothing else is changing – we are still fanatically focused on Microsoft Business Applications!
Customer Service Implementation Maturity Model from HCL

The contact center is the primary customer-facing hub of every organization. Transformation of that all-important hub occurs under the guidance of HCL by applying our Customer Service Implementation Maturity Model (IMM).

HCL’s model is a five-stage process spanning three overarching objectives: Effective Change Management, Organizational Alignments, and Emphasis on End User and End Customer. Adhering to IMM best practices ensures a fundamental transformation of any business’s end-to-end service delivery framework.

In this infographic, customer service experts from HCL examine each of the Model’s 5 stages, as well as the key benefits realized.