Businesses that provide multiple touchpoints for customer service — powered by intelligent automation and insights — can deliver the responsive, personalized experience today’s customers demand.

A fully evolved modern digital contact center gives you access to data-driven, AI-powered insights throughout the entire spectrum of the customer support journey. It allows you to handle larger volumes of highly personalized interactions that enhance customer satisfaction while at the same time aggregating, classifying and analyzing all the data from those interactions for continual improvement.

In this eBook, customer care experts from HCLTech explore 5 ways that tapping into Microsoft technology – including Dynamics 365 Customer Service and the Digital Contact Center Platform – improves customer satisfaction, loyalty and retention.