Looking for PowerObjects? Don’t worry, you’re in the right place! We’ve been part of HCL for several years, and we’ve now taken the final step in our acquisition journey: moving our website to the HCL domain. Nothing else is changing – we are still fanatically focused on Microsoft Business Applications!
Engage customers with a true omnichannel experience

Businesses that provide multiple touchpoints for customer service — powered by intelligent automation and insights — can deliver the responsive, personalized experience today’s customers demand.

A fully evolved modern digital contact center gives you access to data-driven, AI-powered insights throughout the entire spectrum of the customer support journey. It allows you to handle larger volumes of highly personalized interactions that enhance customer satisfaction while at the same time aggregating, classifying and analyzing all the data from those interactions for continual improvement.

In this eBook, customer care experts from HCLTech explore 5 ways that tapping into Microsoft technology – including Dynamics 365 Customer Service and the Digital Contact Center Platform – improves customer satisfaction, loyalty and retention.