If you're considering a switch from Salesforce to Microsoft, you probably have some questions. For instance, what should you consider from a business planning perspective to ensure your transition is as hassle free as possible?
This consumer electronics retailer initially came to HCLTech seeking a technology partner to help deliver a full digital transformation of their sales and service ecosystem. One of the key challenges was integrating 15+ different systems – many of which were aging inhouse-built legacy systems – into a single CRM solution.
Ultimately, HCLTech deployed the Customer Service, Sales, and Field Service workloads of Dynamics 365, as well as Unified Service Desk and several Microsoft portals to integrate those 15+ disparate systems. The deliverables also included Power BI and multiple unique Power Apps solutions.
Read the full case study for the rest of the story. You’ll be inspired to make similar changes in your organization, and we can help – so let’s get connected.