Microsoft announced their global Partner of the Year winners and finalists, and HCL won in two categories and were named a Finalist in a third!
Providing excellent customer service in your organization’s call center leads directly to increased customer loyalty and higher retention. Download the eBook below to learn how 15 leading organizations have achieved success by overcoming these common customer service challenges:
• Lack of real-time insight into data
• Limited case deflection and self-help capabilities
• High agent turnover
• High customer churn
• Lack of cross/upsell opportunities