In this two-part blog series, we’ll explore the technology that is revolutionising customer service delivery in government. In our first installment, we examine the technology transformation from the perspective of back-office processes.
You can leverage the power and versatility of the Microsoft stack to deliver best-in-class patient experiences – even during a global pandemic – while saving valuable resource hours. Through a partnership with PowerObjects, your organization can combine Dynamics 365 and Microsoft's Healthcare Accelerator with the HIPAA-compliant Microsoft Healthcare Bot to transform the patient experience.
With this low-code technology – which can be quickly implemented during COVID-19 – your patients will engage with you via chat to learn more about the pandemic and go through a CDC-approved symptom self-checker. The result is lower call volumes and increased speed and accuracy!
PowerObjects can implement this solution using a COVID-19 template or a customized version tailored to your unique needs. We will deploy an AI-powered, compliant, conversational healthcare experience at scale.
The solution combines built-in medical intelligence with natural language capabilities, extensibility tools, and compliance constructs. Whether you’re a Provider, Payer, Pharma, HMO, Telehealth, or another role in healthcare, you’ll be offering your patients and customers access to trusted and relevant services and information.