In this two-part blog series, we’ll explore the technology that is revolutionising customer service delivery in government. In our first installment, we examine the technology transformation from the perspective of back-office processes.
The retail industry has been in the spotlight as critics attempt to estimate its time of ultimate collapse. This white paper walks through the landscape and historical trends which brought us to this point, and perhaps surprising, shines a light on how well the industry is in fact performing. Learn how enterprise resource planning (ERP) capabilities within Dynamics 365 and other business softwares have enabled growth within the industry — contrary to the picture our news headlines are painting.