In part two of this blog series, we examine the role of technology in enhancing the customer experience in government with a focus on streamlining and automating customer-facing processes.

In this two-part blog series, we’ll explore the technology that is revolutionising customer service delivery in government. In our first installment, we examine the technology transformation from the perspective of back-office processes.

Microsoft announced its Dynamics 365 Marketing Release Wave 2 plan! In today’s post, we share 3 enhancements that have us especially intrigued.