Microsoft's Digital Contact Center Platform pulls together several components of the Microsoft technology stack, including Dynamics 365, Power Platform, Azure, Teams and Customer Voice.

The Microsoft Digital Contact Center Platform (DCCP) can elevate the customer service you deliver to a customer experience that will make your company a trusted provider and keep your clients on board.

Are you familiar with the idea of intelligent case swarming? Let’s explore it together because it serves as the foundation of the cutting-edge case management and resolution capabilities of the DCCP.