One thing we hear again and again is that Microsoft Dynamics 365 stands miles above the competition for user adoption—and the easier it is for your staff to learn CRM, the more successful your implementation will be.
A big part of Dynamics 365’s success with user adoption has to do with the familiar interface. The platform shares the same look and feel, plus many features and functions of other Microsoft Office products that businesses use daily. Take Outlook for example—you can choose to administer your CRM from right within the Outlook client, eliminating the need to manage two separate platforms.