In this two-part blog series, we’ll explore the technology that is revolutionising customer service delivery in government. In our first installment, we examine the technology transformation from the perspective of back-office processes.
Welcome back for part two in our Upgrade CRM blog series! In last week's blog, we delved into how to decide between a CRM upgrade versus a CRM reimplementation. Once you've chosen to move forward with a CRM upgrade or reimplementation, you then have to decide whether you will host your CRM system online or on-premises. In today's blog, we will go over some of the pros of each option to help you decide which option is the best fit for your needs. Let's get started!
Benefits of CRM Online
CRM Online is a SaaS model. If you choose CRM Online, this means that your CRM system will be in Microsoft's Cloud.
Benefits of CRM On-premises
This traditional model is where CRM is hosted by your company or by another hosting partner or vendor.
Ultimately, the decision comes down to what will work best for your organization's unique business needs. You can read our case study and solution story for examples of two companies who chose to upgrade their CRM systems and the hosting decisions they opted for. Also check out the Microsoft Dynamics CRM Online security and service continuity guide for additional information: https://msdn.microsoft.com/en-us/library/jj134081(v=crm.6).aspx#Introduction
Hopefully this gives you a starting point when considering whether to host your CRM system online or on-premises. Check out our webinar, “Upgrading CRM: Powerful New Features to Make Your Work Easier.” It's a great place to start if you have questions about upgrading. Please reach out to us with any additional questions or if you want to have conversation about CRM online versus on-premises. Make sure you check out the final installment in our series, where we talk about how to move from a data-driven CRM system to a process-driven system.