In this two-part blog series, we’ll explore the technology that is revolutionising customer service delivery in government. In our first installment, we examine the technology transformation from the perspective of back-office processes.
Jim: At PowerObjects, we focus 100% of our time on helping organizations implement Microsoft Dynamics CRM successfully, and education is a critical piece of that. We've demonstrated our commitment to education by providing free online resources like our CRM Book and our CRM How To Video Portal. We hope you'll take advantage of these resources along with our many training opportunities.
Gretchen: If you are looking for a live instructor-led training, PowerObjects has three offerings: You can attend a CRM University Training, bring CRM University Training onsite to your location, or have PowerObjects scope a custom training for you.
Liz: CRM University Training is an in-person, hands-on formal training. All you'll need is your laptop. You'll receive a lab book with instructions and additional resources, and PowerObjects provides each participant with their own CRM system for hands on labs. We consider boot camps and the user adaption workshop to be foundational to any organization implementing Microsoft Dynamics CRM. The boot camp takes you through the entire application so you know exactly what you have to work with, and the user adaption workshop isn't like anything else we do. It's really a creative process, where people come together and pool their knowledge and experience. At the end of the workshop, you'll walk away with a plan. You can find a full list of trainings on PowerObjects' website.
Gretchen: In addition to the CRM University boot camp and user adaption workshop, we have more technical training than you will find anywhere else, and we always have training on the latest features released by Microsoft. You can also have CRM University Training delivered onsite at your location. PowerObjects provides the trainer, training materials, and CRM environments. You provide the facilities and work stations. You pick the courses you want from the course catalog, and we'll take it from there.
Lastly, PowerObjects Professional Trainers can provide custom training for you using your CRM and teaching your organization's unique processes. Our trainers can create training materials, conduct live or online training, and even create e-learning and videos.
Jim: Our education team is hard at work making sure you have all the resources you need. Each fall, we hold a PowerUp event for our customers. There are several pre-conference hands on training options, combined with break outs for all experience levels. PowerUp is just another way we show our commitment to Microsoft Dynamic CRM education and to your success.