In this two-part blog series, we’ll explore the technology that is revolutionising customer service delivery in government. In our first installment, we examine the technology transformation from the perspective of back-office processes.
PowerObjects has been an innovative voice and thought leader with Field Service technology. Ever since Microsoft brought it into the Dynamics 365 family. Many business problems are very similar at the core. Pinpoints that we're hearing within the industry include missed SLAs, long travel times of the technician in between jobs. The technician has the wrong tools, the wrong parts, or the wrong expertise and poor communication with client.
This leads to poor first-time fix rates, decreased business efficiency, and decreased customer loyalty. With Dynamics 365 Field Service from PowerObjects you can have a customer service story that exceeds customer expectation, expands multiple channels, and increases employee efficiency.
Dynamics 365 for Field Service empowers companies to deliver predictive and proactive service, to improve first time fix rates and resource productivity through asset alerts, resource optimization, and mobile enablement capabilities. Beyond stand service functionality that you can find in any field service solution, Dynamics 365 for Field Service has an idea called connected Field Service.
Within this connected Field Service, you'll find things like IoT alert with Azure. Preventative maintenance contracts and work orders. Optimize scheduling, mobility that works offline, and remote assist with hollow lens. Dynamics 365 for Field Service combines the power of Microsoft applications with Office 365, Power Platform, and Azure IoT suite to enhance and customize your digital transformation and provide a seamless user experience.
PowerObjects has a center of excellence around our Field Service practice, and we have a Field Service delivery director who oversees are Field Service consultants as they implement at many different clients. The industries in where we are working include retail, oil and gas, manufacturing, and health care to name a few. These clients look at Field Service in one of three ways, as a cost center, a profit center, or service center.
As a result of leveraging Dynamics 365 for Field Service our customers are seeing an increase in service revenue, an increase in employee productivity, a decrease in overall cost, and an increase in customer satisfaction. The future is now, is your organization ready?