We discuss the technologies that give the Digital Call Center Platform its punch, as well as the first of its five key capabilities: Omnichannel Engagement.
There’s at least one thing all companies in the Financial Services Industry (FSI) have in common: delivering excellent customer experience is the key to winning and retaining clients.
In this webinar, we discuss the customer experience in FSI with industry experts from Aflac, Forrester, and PowerObjects. Our discussion includes Forrester’s take on emerging customer service trends in FSI, including the technology innovations that are helping FSI organizations meet customer demands in 2020 and beyond. We also hear from leading insurance provider, Aflac, on how their organization is using Microsoft technology to innovate and drive better customer service outcomes.