Looking for PowerObjects? Don’t worry, you’re in the right place! We’ve been part of HCL for several years, and we’ve now taken the final step in our acquisition journey: moving our website to the HCL domain. Nothing else is changing – we are still fanatically focused on Microsoft Business Applications!

HCLTech Microsoft Business Applications Practice Blog

for Dynamics 365, Power Platform and the rest of the Microsoft technology stack

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Archive for Webinar Category: Field Service

Dynamics 365 Human Resources

End of life for standalone environments of Dynamics 365 HR is approaching quickly – are you ready?

With the end of standalone D365 HR looming, HCLTech developed a reusable delivery approach - called the HR Upgrade Supercharger - that merges HR and F&SCM into one environment.

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Power Automate

How to overcome challenges when introducing new technology to existing processes

Having the correct partner carefully guiding the new technology implementation is absolutely essential. That’s when specialist expertise is required. We can manage expectations, address midstream changes and deliver on the promise of the new technology.

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Power Apps

Introducing Microsoft Power Platform Copilot

In March 2023, Microsoft began rolling out test versions of a next-generation low/no-code solution that will change the way the world creates and uses software applications. Power Apps Copilot is a new AI-powered tool that makes it even easier to build apps.

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Dynamics 365 Customer Service

Unified customer data enhances your client retention

Microsoft's Digital Contact Center Platform pulls together several components of the Microsoft technology stack, including Dynamics 365, Power Platform, Azure, Teams and Customer Voice.

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Dynamics 365 Customer Service

Speedier customer resolution builds loyalty and empowers agents

The Microsoft Digital Contact Center Platform (DCCP) can elevate the customer service you deliver to a customer experience that will make your company a trusted provider and keep your clients on board.

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Dynamics 365 Customer Service

Microsoft’s Digital Contact Center Platform in Action, Pt 3 of 3

Are you familiar with the idea of intelligent case swarming? Let’s explore it together because it serves as the foundation of the cutting-edge case management and resolution capabilities of the DCCP.

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Power Automate

Adding timeout conditions for approval processes in Power Automate

While approvals take time to gather, we do not want to let them sit in queue forever. To prevent extended approval waiting times, we add timeout values to the flow. In this blog, we show you how.

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Dynamics 365 Customer Service

Top 3 fascinating new features of Dynamics 365 Customer Service in the Microsoft 2023 Release Wave 1

Microsoft launched into the new year by announcing the Dynamics 365 Customer Service Release Wave 1 plan, and there are great additions coming our way to be excited about.

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