In this two-part blog series, we’ll explore the technology that is revolutionising customer service delivery in government. In our first installment, we examine the technology transformation from the perspective of back-office processes.
The team at PowerObjects has been working collectively our tails off on a pet project for the past several months, and we are finally ready for the big reveal. We are proud to announce the launch of The CRM Book!
This isn't really a "book" in the traditional sense. It's published entirely online and is constantly being updated and improved. We like to think of it as a living, breathing, comprehensive online guide to all things Microsoft Dynamics CRM.
You might be wondering what possessed PowerObjects to publish such a wealth of knowledge online for free. That's been answered pretty thoroughly in the book's introduction, but to summarize:
The CRM Book covers a wide range of topics from user basics to CRM system administration and even extending CRM. We're also working on additional content that's more relevant to the changes that come with Microsoft Dynamics CRM 2013.
We hope you find this new resource valuable. Feel free to dig in and start reading or bookmark it as your go-to CRM reference!