Looking for PowerObjects? Don’t worry, you’re in the right place! We’ve been part of HCL for several years, and we’ve now taken the final step in our acquisition journey: moving our website to the HCL domain. Nothing else is changing – we are still fanatically focused on Microsoft Business Applications!

Key benefits of ASM for enterprise organizations

Working with a dedicated ASM team provides your organization a wealth of benefits from managing the lifecycle of your Microsoft Business Application deployments, including:

Competitive Rates

Customized rates based on the complexity of service and resources.

Flexibility and Transparency

Customizable engagement models, flexible SLAs, and transparent reporting.

Service, Support, Education, and Add-ons

Backed by our four-pillar approach to Microsoft Business Applications and Dynamics 365 success.

Local and Global Scale

Ability to easily scale and provide service to a single location or multiple global locations with a strong offshore presence.

Dynamics Anywhere

Support for all the Dynamics 365 workloads in the Cloud, internal data centers, complex private Clouds, or partner-hosted.

Full Service Landscape

Driven by our Microsoft Business Applications Practice, HCLTech has a proven track record for delivering successful projects worldwide.

Education and COEs

Support from Dynamics 365 University and internal Centers of Excellence around Microsoft Power Platform and Dynamics 365 CRM and ERP applications.

Proven Leadership

Offering all-inclusive support, from real-time help desk assistance to full-scale digital transformations.

Your dedicated ASM team’s scope of services

Through the ASM operating model philosophy of “One Management Team,” you’ll work together with your Service Delivery Manager to define clear roles and responsibilities under a single governance structure. This team works together to execute on HCLTech’s defined and repeatable delivery model to standardize organizational methods and processes using common tools and environments.

Enhancements

  • Deployment Planning
  • Integration Updates
  • Testing
  • Training
  • Changes to Existing Features and Capabilities
  • Changes to Existing Extensions
  • Changes to Existing Integrations

Administration and Level 1-3 Support

  • 24/7 Break/Fix Support
  • L2 and L3 Troubleshooting
  • Dynamics 365 Administration
  • Root Cause Analysis
  • Ticket Trend Analysis
  • User Onboarding
  • Knowledge Base Maintenance

System Maintenance

  • 24/7 IT Team Support
  • Ongoing Maintenance
  • Maintenance Repair
  • System Troubleshooting
  • Managed Updates
  • Testing

ASM service offerings

Through the ASM support model, your organization has access to common services such as KPI reporting, self-service portals, talent training, technical escalations, and Microsoft Alliance assistance.
Help Desk and L1
L2, L3, and Administrative
System Maintenance
Change Requests
Enhancement Requests
  • Flexible Hours
  • L1 Troubleshooting
  • User Assistance Q&A
  • User Onboarding
  • Knowledge Base Maintenance
  • L2 and L3 Troubleshooting
  • CRM and AX Administration
  • Data Maintenance and Repair
  • Root Cause Analysis
  • Ticket Reduction Analysis
  • Rollups, Updates, and Upgrades
  • IT Infrastructure Support Team
  • System Troubleshooting
  • Dynamics 365 Optimization
  • Release Management
  • Configuration Fixes
  • Code Fixes
  • Integration Fixes
  • Testing
  • Training
  • Deployments
  • Roadmap Development
  • New Configurations
  • New Developments
  • New Integrations
  • Testing
  • Training
  • Deployment
  • Next Steps and Versions

  • Help Desk and L1

    • Flexible Hours
    • L1 Troubleshooting
    • User Assistance Q&A
    • User Onboarding
    • Knowledge Base Maintenance

  • L2, L3, and Administrative

    • L2 and L3 Troubleshooting
    • CRM and AX Administration
    • Data Maintenance and Repair
    • Root Cause Analysis
    • Ticket Reduction Analysis

  • System Maintenance

    • Rollups, Updates, and Upgrades
    • IT Infrastructure Support Team
    • System Troubleshooting
    • Dynamics 365 Optimization

  • Change Requests

    • Release Management
    • Configuration Fixes
    • Code Fixes
    • Integration Fixes
    • Testing
    • Training
    • Deployments

  • Enhancement Requests

    • Roadmap Development
    • New Configurations
    • New Developments
    • New Integrations
    • Testing
    • Training
    • Deployment
    • Next Steps and Versions

ASM application maintenance offerings

Corrective Maintenance

Corrections to defects found in the code or incomplete Change Requests.

Perfective Maintenance

Software updates according to changes in user requirements, including functional enhancements to increase system performance and improve the user interface.

Adaptive Maintenance

Adapting software with new environments, including operating systems and hardware upgrades.

Preventive Maintenance

Proactive activities aimed at increasing the system’s maintainability and improving the modular structure of the system.