Looking for PowerObjects? Don’t worry, you’re in the right place! We’ve been part of HCL for several years, and we’ve now taken the final step in our acquisition journey: moving our website to the HCL domain. Nothing else is changing – we are still fanatically focused on Microsoft Business Applications!
Application Support Management (ASM) for Enterprise Organizations
Custom support for your unique business requirements
HCLTech's ASM offering is for large enterprise organizations with complex Microsoft Business Applications deployments needing an IT support team that completely understands the intricacies of each unique deployment and can build on that knowledge to continually enhance the system.
Working with a dedicated ASM team provides your organization a wealth of benefits from managing the lifecycle of your Microsoft Business Application deployments, including:
Competitive Rates
Customized rates based on the complexity of service and resources.
Flexibility and Transparency
Customizable engagement models, flexible SLAs, and transparent reporting.
Service, Support, Education, and Add-ons
Backed by our four-pillar approach to Microsoft Business Applications and Dynamics 365 success.
Local and Global Scale
Ability to easily scale and provide service to a single location or multiple global locations with a strong offshore presence.
Dynamics Anywhere
Support for all the Dynamics 365 workloads in the Cloud, internal data centers, complex private Clouds, or partner-hosted.
Full Service Landscape
Driven by our Microsoft Business Applications Practice, HCLTech has a proven track record for delivering successful projects worldwide.
Education and COEs
Support from Dynamics 365 University and internal Centers of Excellence around Microsoft Power Platform and Dynamics 365 CRM and ERP applications.
Proven Leadership
Offering all-inclusive support, from real-time help desk assistance to full-scale digital transformations.
The right offering for your organization’s needs
Package One
One 20% Onshore Service Delivery Manager
Two 100% Offshore Dedicated ASM Developers/Consultants
Package Two
One 40% Onshore Service Delivery Manager
Four 100% Offshore Dedicated ASM Developers/Consultants
Alternate ASM Framework Powered by Dryice for Autonomics and Orchestration
Your dedicated ASM team’s scope of services
Through the ASM operating model philosophy of “One Management Team,” you’ll work together with your Service Delivery Manager to define clear roles and responsibilities under a single governance structure. This team works together to execute on HCLTech’s defined and repeatable delivery model to standardize organizational methods and processes using common tools and environments.
Enhancements
Deployment Planning
Integration Updates
Testing
Training
Changes to Existing Features and Capabilities
Changes to Existing Extensions
Changes to Existing Integrations
Administration and Level 1-3 Support
24/7 Break/Fix Support
L2 and L3 Troubleshooting
Dynamics 365 Administration
Root Cause Analysis
Ticket Trend Analysis
User Onboarding
Knowledge Base Maintenance
System Maintenance
24/7 IT Team Support
Ongoing Maintenance
Maintenance Repair
System Troubleshooting
Managed Updates
Testing
ASM service offerings
Through the ASM support model, your organization has access to common services such as KPI reporting, self-service portals, talent training, technical escalations, and Microsoft Alliance assistance.
Help Desk and L1
L2, L3, and Administrative
System Maintenance
Change Requests
Enhancement Requests
Flexible Hours
L1 Troubleshooting
User Assistance Q&A
User Onboarding
Knowledge Base Maintenance
L2 and L3 Troubleshooting
CRM and AX Administration
Data Maintenance and Repair
Root Cause Analysis
Ticket Reduction Analysis
Rollups, Updates, and Upgrades
IT Infrastructure Support Team
System Troubleshooting
Dynamics 365 Optimization
Release Management
Configuration Fixes
Code Fixes
Integration Fixes
Testing
Training
Deployments
Roadmap Development
New Configurations
New Developments
New Integrations
Testing
Training
Deployment
Next Steps and Versions
Help Desk and L1
Flexible Hours
L1 Troubleshooting
User Assistance Q&A
User Onboarding
Knowledge Base Maintenance
L2, L3, and Administrative
L2 and L3 Troubleshooting
CRM and AX Administration
Data Maintenance and Repair
Root Cause Analysis
Ticket Reduction Analysis
System Maintenance
Rollups, Updates, and Upgrades
IT Infrastructure Support Team
System Troubleshooting
Dynamics 365 Optimization
Change Requests
Release Management
Configuration Fixes
Code Fixes
Integration Fixes
Testing
Training
Deployments
Enhancement Requests
Roadmap Development
New Configurations
New Developments
New Integrations
Testing
Training
Deployment
Next Steps and Versions
ASM application maintenance offerings
Corrective Maintenance
Corrections to defects found in the code or incomplete Change Requests.
Perfective Maintenance
Software updates according to changes in user requirements, including functional enhancements to increase system performance and improve the user interface.
Adaptive Maintenance
Adapting software with new environments, including operating systems and hardware upgrades.
Preventive Maintenance
Proactive activities aimed at increasing the system’s maintainability and improving the modular structure of the system.
We’re here to help
If you’re interested in learning more about ASM from HCLTech ’s Microsoft Business Applications Practice – including pricing, contact our support team today!