Are you familiar with the idea of intelligent case swarming? Let’s explore it together because it serves as the foundation of the cutting-edge case management and resolution capabilities of the DCCP.
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In March 2023, Microsoft began rolling out test versions of a next-generation low/no-code solution that will change the way the world creates and uses software applications. Power Apps Copilot is a new AI-powered tool that makes it even easier to build apps.
Microsoft's Digital Contact Center Platform pulls together several components of the Microsoft technology stack, including Dynamics 365, Power Platform, Azure, Teams and Customer Voice.
The Microsoft Digital Contact Center Platform (DCCP) can elevate the customer service you deliver to a customer experience that will make your company a trusted provider and keep your clients on board.
Are you familiar with the idea of intelligent case swarming? Let’s explore it together because it serves as the foundation of the cutting-edge case management and resolution capabilities of the DCCP.
While approvals take time to gather, we do not want to let them sit in queue forever. To prevent extended approval waiting times, we add timeout values to the flow. In this blog, we show you how.
Microsoft launched into the new year by announcing the Dynamics 365 Customer Service Release Wave 1 plan, and there are great additions coming our way to be excited about.
The Microsoft Business Applications Practice at HCLTech is thrilled to be at HIMSS23 in April. That’s right, we’re back in person and excited to be one of the select partners to share a booth with Microsoft.
In this blogpost, we demonstrate how to make a copy of a flow. We frequently use this method to create a pseudo version history which can mitigate the risk of updating a flow without a formal version history in place.
Are you familiar with the idea of intelligent case swarming? Let’s explore it together because it serves as the foundation of the cutting-edge case management and resolution capabilities of the DCCP.
Read More
