Looking for PowerObjects? Don’t worry, you’re in the right place! We’ve been part of HCL for several years, and we’ve now taken the final step in our acquisition journey: moving our website to the HCL domain. Nothing else is changing – we are still fanatically focused on Microsoft Business Applications!
A customer service solution that evolves with consumer behavior
Customers today have incredibly high (and constantly increasing) expectations for flawless execution of service and delivery. This is challenging companies to shift the way they interact with consumers. As the definition of customer service continues to evolve, it is indeed consumer behavior that is driving the transformation.
It’s now more important than ever to provide excellent service to increase customer loyalty and retention. With Dynamics 365 Customer Service from HCLTech’s Microsoft Business Applications Practice, your organization leverages built-in intelligence that consistently delivers faster, more personalized service to your customers.
It’s now more important than ever to provide excellent service to increase customer loyalty and retention. With Dynamics 365 Customer Service from HCLTech, your organization leverages built-in intelligence that consistently delivers faster, more personalized service to your customers.
Oxygen Icon Box
To empower customer service agents to be more efficient and productive
Oxygen Icon Box
To automate and streamline predictable and repeatable inquiries
Oxygen Icon Box
To ensure customers experience high-quality and effective interactions
Oxygen Icon Box
To engage customers across different channels
Oxygen Icon Box
To unify all your customer data for a single view of customers
Oxygen Icon Box
To easily identify and automate common support issues using intelligent chatbots
AI-Driven Insights
The world of Artificial Intelligence (AI) is transforming how the world looks at and engages with customers. These technologies are paving the way for world-class customer service in every industry!
Dynamics 365 Customer Insights leverages an intuitive and flexible customer data platform (CDP) to uncover valuable insight into customer needs and habits
Virtual Agents for Dynamics 365 Customer Service enables intelligent chatbots to better engage with customers when they need help
Click to enlarge graphic
HCLTech’s Microsoft Business Applications Practice has one of the strongest global customer care practices in the Microsoft Channel, recently winning back-to-back awards in Customer Service.
In the last year, several new modules have been introduced in the BizApps stack, and our practice has been at the forefront of bringing them to market
Watch this short video to learn how Omnichannel, Power Virtual Agents, Customer Service Insights, and Customer Insights can positively impact how you do business.
How HCLTech can help
Customers want quick, relevant answers across multiple channels, even on the go. If your organization is struggling to deliver because of aging technology, inefficient systems, or long onboarding processes, it’s time to re-evaluate your solution. Get back on track with Dynamics 365 Customer Service from HCLTech’s Microsoft Business Applications Practice. We help businesses deliver superior service for their customers by leveraging Dynamics 365 Customer Service to provide the right information to the right service agent at the right time.
Product Value
Improve Customer Acquisition and Retention
Achieve high-performance, omnichannel service by addressing all three key areas of success: people, process, and automation. With Dynamics 365, your team of service ambassadors will delight your customers and forge long-term relationships.
Improve User Adoption
Microsoft’s stack of applications provides a unified and intuitive platform that empowers employees to adopt the technology, enabling them to easily engage with customers and improve service levels and responsiveness.
Integrate Seamlessly with Existing Technologies
Beyond the obvious integration with tools like Outlook, Dynamics 365 Customer Service also connects seamlessly with all of our PowerPack add-ons, extensions, and accelerator tools that extend CRM capabilities and provide enhanced functionality and efficiency.
Innovate and Adapt
Dynamics 365 Customer Service allows your organization to build custom solutions – focused on Customer Service – that uniquely address your business needs while embracing the technologies of the future.
The Colchester Borough Council transformed its resident engagement and enhanced internal visibility by implementing Microsoft Dynamics 365 and leveraging custom portals, workflows, and the mobile app.
Red Door Company uses Microsoft Dynamics 365 Customer Service and several of HCLTech’s PowerPack add-ons to centralize their customer data, manage leads, automate marketing, provide mobile access to data, streamline their customer feedback process, and ensure responsive customer service.