Looking for PowerObjects? Don’t worry, you’re in the right place! We’ve been part of HCL for several years, and we’ve now taken the final step in our acquisition journey: moving our website to the HCL domain. Nothing else is changing – we are still fanatically focused on Microsoft Business Applications!
A customer service solution that evolves with consumer behavior
Customers today have incredibly high (and constantly increasing) expectations for flawless execution of service and delivery. This is challenging companies to shift the way they interact with consumers. As the definition of customer service continues to evolve, it is indeed consumer behavior that is driving the transformation.
It’s now more important than ever to provide excellent service to increase customer loyalty and retention. With Dynamics 365 Customer Service from PowerObjects, your organization leverages built-in intelligence that consistently delivers faster, more personalized service to your customers.
It’s now more important than ever to provide excellent service to increase customer loyalty and retention. With Dynamics 365 Customer Service from PowerObjects, your organization leverages built-in intelligence that consistently delivers faster, more personalized service to your customers.
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To empower customer service agents to be more efficient and productive
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To automate and streamline predictable and repeatable inquiries
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To ensure customers experience high-quality and effective interactions
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To engage customers across different channels
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To unify all your customer data for a single view of customers
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To easily identify and automate common support issues using intelligent chatbots
Artificial Intelligence-Driven Insights
The world of AI is transforming how the world looks at and engages with customers. These technologies are paving the way for world-class customer service in every industry!
Dynamics 365 Customer Insights leverages an intuitive and flexible customer data platform (CDP) to uncover valuable insight into customer needs and habits
Dynamics 365 Virtual Agent for Customer Service enables intelligent chatbots to better engage with customers when they need help
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PowerObjects has one of the strongest global customer care practices in the Microsoft Channel, and has won back-to-back awards in Customer Service.
In the last year, several new modules have been introduced in the Microsoft Business Applications Stack and our practice has been committed to mastering what each can bring to your organization.
Learn how the Omni Channel, PowerVirtual Agents, Customer Service Insights and Customer Insights can make an impact on how you do business.
How PowerObjects can help
Customers want quick, relevant answers across multiple channels, even on the go. If you’re having trouble with aging technology, inefficient systems, or long on-boarding processes, it’s time to re-evaluate your solution. Get back on track with Dynamics 365 Customer Service from PowerObjects. We help organizations deliver superior levels of service to their customers by leveraging the Customer Service platform within D365 to provide the right information to the right agent at the right time.
Product Value
Improve Customer Acquisition and Retention
Achieve high-performance, omni-channel service by addressing all three key areas of success: people, process, and automation. With D365, your team of service ambassadors will delight your customers and forge long-term relationships.
Improve User Adoption
Microsoft’s stack of applications provides a unified and intuitive platform that empowers employees to adopt the technology, enabling them to easily engage with customers and improve service levels and responsiveness.
Integrate Seamlessly with Existing Technologies
Beyond the obvious integration with tools like Outlook, D365 Customer Service also connects seamlessly with our 25+ PowerPack add-ons designed to extend CRM capabilities and provide enhanced functionality and efficiency.
Innovate and Adapt
D365 Customer Service allows your organization to build custom solutions – focused on Customer Service – that uniquely address your business needs while embracing the technologies of the future.
The Colchester Borough Council transformed its resident engagement and enhanced internal visibility by implementing Microsoft Dynamics 365 and leveraging custom portals, workflows and the mobile app.
Red Door Company uses Microsoft Dynamics CRM and PowerObjects’ suite of PowerPack add-ons to centralize their customer data, manage leads, automate marketing, provide mobile access to data, streamline their customer feedback process, and ensure responsive customer service.