Looking for PowerObjects? Don’t worry, you’re in the right place! We’ve been part of HCL for several years, and we’ve now taken the final step in our acquisition journey: moving our website to the HCL domain. Nothing else is changing – we are still fanatically focused on Microsoft Business Applications!

Dynamics 365 Customer Service

A customer service solution that evolves with consumer behavior

Customers today have incredibly high (and constantly increasing) expectations for flawless execution of service and delivery. This is challenging companies to shift the way they interact with consumers. As the definition of customer service continues to evolve, it is indeed consumer behavior that is driving the transformation.

It’s now more important than ever to provide excellent service to increase customer loyalty and retention. With Dynamics 365 Customer Service from HCL’s Microsoft Business Applications Practice, your organization leverages built-in intelligence that consistently delivers faster, more personalized service to your customers.
Connect with our customer service experts today
Connect with our customer service experts today

Why use Dynamics 365 Customer Service

It’s now more important than ever to provide excellent service to increase customer loyalty and retention. With Dynamics 365 Customer Service from HCL, your organization leverages built-in intelligence that consistently delivers faster, more personalized service to your customers.

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To empower customer service agents to be more efficient and productive

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To automate and streamline predictable and repeatable inquiries

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To ensure customers experience high-quality and effective interactions

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To engage customers across different channels

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To unify all your customer data for a single view of customers

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To easily identify and automate common support issues using intelligent chatbots

AI-Driven Insights

The world of Artificial Intelligence (AI) is transforming how the world looks at and engages with customers. These technologies are paving the way for world-class customer service in every industry!
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HCL’s Microsoft Business Applications Practice has one of the strongest global customer care practices in the Microsoft Channel, recently winning back-to-back awards in Customer Service.

In the last year, several new modules have been introduced in the BizApps stack, and our practice has been at the forefront of bringing them to market

Watch this short video to learn how Omnichannel, Power Virtual Agents, Customer Service Insights, and Customer Insights can positively impact how you do business.

How HCL can help

Customers want quick, relevant answers across multiple channels, even on the go. If your organization is struggling to deliver because of aging technology, inefficient systems, or long onboarding processes, it’s time to re-evaluate your solution. Get back on track with Dynamics 365 Customer Service from HCL’s Microsoft Business Applications Practice. We help businesses deliver superior service for their customers by leveraging Dynamics 365 Customer Service to provide the right information to the right service agent at the right time.

Hear from our customers

See how real organizations are transforming with Dynamics 365 Customer Service from HCL:
  • VIDEO SUCCESS STORIES

    Sovereign Housing Association

    In this second video in a 3-part series, you’ll see how Sovereign Housing Association and HCL are partnering on a digital transformation.
  • customer SUCCESS STORIES

    Colchester Borough Council

    The Colchester Borough Council transformed its resident engagement and enhanced internal visibility by implementing Microsoft Dynamics 365 and leveraging custom portals, workflows, and the mobile app.
  • VIDEO SUCCESS STORIES

    Red Door Company

    Red Door Company uses Microsoft Dynamics 365 Customer Service and several of HCL’s PowerPack add-ons to centralize their customer data, manage leads, automate marketing, provide mobile access to data, streamline their customer feedback process, and ensure responsive customer service.

Resources

BLOG

Customer Service Spans the Industries

Not only are customers demanding more immediate service, the technology available today makes it possible to serve customers in an entirely new way.
EBOOK

Five Common Customer Service Challenges

A look at how leading brands are overcoming challenges with Dynamics 365 Customer Service.
white paper

Evolving OmniChannel Service

Providing True Omnichannel Service in a Changing Service Landscape.

Resources

  • BLOG

    Customer Service Spans the Industries

    Not only are customers demanding more immediate service, the technology available today makes it possible to serve customers in an entirely new way.
  • EBOOK

    Five Common Customer Service Challenges

    A look at how leading brands are overcoming challenges with Dynamics 365 Customer Service.
  • white paper

    Evolving OmniChannel Service

    Providing True OmniChannel Service in a Changing Service Landscape.