Looking for PowerObjects? Don’t worry, you’re in the right place! We’ve been part of HCL for several years, and we’ve now taken the final step in our acquisition journey: moving our website to the HCL domain. Nothing else is changing – we are still fanatically focused on Microsoft Business Applications!
A versatile customer service solution that moves with you
Field service management is about more than just having the right tools for the job no matter where you are. It’s about being able to connect with your most important asset, your customers. With Dynamics 365 and field service management solutions from HCLTech, you can create a customer service story that spans multiple channels, maximizes your employees’ efficiency, and exceeds customer expectations.
Field Service Management platform providing enterprise companies with tools to streamline their business processes – from real-time mobility across every major device, to routing and workflow automation.
360° View of the Customer
Achieve complete organizational alignment with Sales, Marketing, Customer Service, and Field Service teams for customer records.
Asset and Equipment Management
Manage all equipment components for complete visibility into warranty and service agreements; total revenue and related costs; and audit history.
Customer and Partner Engagement
Portals provide visibility and insight through configurable web pages tailored to customer or partner roles and extend the power of your Dynamics 365 to deliver self-service options to enhance the customer experience.
Knowledge Management
Make crucial field service resources such as product manuals, technical support documentation, training, and related videos readily available to customer care representatives, partners, and field technicians.
Work Order Management
Create work orders directly from a case, customer portal, email, or directly from your CRM and track against SLAs, entitlements, revenue and related costs, and invoicing.
Scheduling and Optimization
Automatically schedule and assign resources based on skills, location, required parts, and work load. Routes are optimized to meet SLAs and minimize drive times.
Service Contracts
CRM service contracts help you maintain warranty and entitlement information organization-wide.
Inventory, Parts and Logistics
Get real-time updates to ensure accurate inventory including the ability to reorder directly from Dynamics 365.
Mobile
Built with technicians and field agents in mind, Dynamics 365 mobile capabilities leverage the built-in features of Android, iOS, and Windows.
Analytics
Built with technicians and field agents in mind, Dynamics 365 mobile capabilities leverage the built-in features of Android, iOS, and Windows.
360° View of the Customer
Achieve complete organizational alignment with Sales, Marketing, Customer Service, and Field Service teams for customer records.
Customer and Partner Engagement
Portals provide visibility and insight through configurable web pages tailored to customer or partner roles and extend the power of your Dynamics 365 to deliver self-service options to enhance the customer experience.
360° View of the Customer
Achieve complete organizational alignment with Sales, Marketing, Customer Service, and Field Service teams for customer records.
360° View of the Customer
Achieve complete organizational alignment with Sales, Marketing, Customer Service, and Field Service teams for customer records.
360° View of the Customer
Achieve complete organizational alignment with Sales, Marketing, Customer Service, and Field Service teams for customer records.
360° View of the Customer
Achieve complete organizational alignment with Sales, Marketing, Customer Service, and Field Service teams for customer records.
360° View of the Customer
Achieve complete organizational alignment with Sales, Marketing, Customer Service, and Field Service teams for customer records.
360° View of the Customer
Achieve complete organizational alignment with Sales, Marketing, Customer Service, and Field Service teams for customer records.
360° View of the Customer
Achieve complete organizational alignment with Sales, Marketing, Customer Service, and Field Service teams for customer records.
Unmatched Benefits
Increase Service Revenue
Prevent warranty leakage, enter new markets, maximize technician productivity, increase upsell/cross-sell opportunities, and speed up cash flow.
Increase Employee Productivity and Satisfaction
Automate your field service operations to increase field utilization, eliminate duplicate data, and increase employee satisfaction.
Increase Customer and Partner Satisfaction
Keep your customers and partners happy by opening up multi-channel communication lines, meeting or exceeding SLAs, and providing proactive vs. reactive service.
Reduce Costs
Reduce overstocking costs; improve parts visibility and workforce utilization; reduce administrative overhead; and increase efficiencies.
Adhere to Regulatory Compliance
Define necessary procedures, build forms, maintain audit history, and capture critical data required to stay in compliance.
Hear from our customers
VIDEO SUCCESS STORIES
Kelly Roofing
Kelly Roofing uses CRM for Microsoft Dynamics 365 Field Service Functionality to communicate and coordinate with their crews on the ground.
NOV transformed its ability to effectively manage and schedule resources worldwide, collaborate across departments, and make data-driven decisions based on real-time updates by utilizing Dynamics 365 for Field Service.
Red Door Company uses Microsoft Dynamics CRM and HCLTech’s suite of PowerPack add-ons to centralize their customer data, manage leads, automate marketing, provide mobile access to data, streamline their customer feedback process, and ensure responsive customer service.
With Connected Field Service, your organization can harness the power of IoT (Internet of Things) to improve field service efficiency and delight your customers.
Imagine identifying and remotely resolving equipment issues before the customer even knows there’s a problem – with Connected Field Service, that kind of troubleshooting and proactive problem solving can become your new normal.
Real-time Monitoring
Provides a 360-degree view of an asset, optimizes asset management, increases remote service efficiency, and reduces operational expenses.
Azure Data Collection and Machine Learning
Predicts parts and asset failure and automates diagnostics based on fault codes and past service history.
Business Intelligence
Provides base visibility and monitoring, including average time to failure, parts performance, and more.
Fundamentally Transforming Field Service
With Connected Field Service, your organization can harness the power of IoT (Internet of Things) to improve field service efficiency and delight your customers.
Imagine identifying and remotely resolving equipment issues before the customer even knows there’s a problem – with Connected Field Service, that kind of troubleshooting and proactive problem solving can become your new normal.
Connected Field Service: Connecting things, data, people, and processes
Do More with Less: 6 Tips to Simplify the Most Complex Customer and Field Service Issues
In this webinar, Customer Care and Field Service experts from HCLTech discuss how businesses are implementing Microsoft technology in an effort to solve many of their most complex service issues.
Do More with Less: 6 Tips to Simplify the Most Complex Customer and Field Service Issues
In this webinar, Customer Care and Field Service experts from HCLTech discuss how businesses are implementing Microsoft technology in an effort to solve many of their most complex service issues.
