Looking for PowerObjects? Don’t worry, you’re in the right place! We’ve been part of HCL for several years, and we’ve now taken the final step in our acquisition journey: moving our website to the HCL domain. Nothing else is changing – we are still fanatically focused on Microsoft Business Applications!

What is PowerSuccess D365 CRM?

PowerSuccess D365 CRM from HCLTech’s Microsoft Business Applications Practice (MBAP) is a unique service-as-a-subscription support program for small, medium, and corporate-sized organizations. It gives your organization access to a dedicated PowerSuccess D365 CRM Engineer who acts as your single point of contact for all your Dynamics 365 needs. Your dedicated PowerSuccess D365 CRM Engineer is backed by a Product Team of four additional engineers to support your Business Application deployments.
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What is PowerSuccess D365 CRM?

PowerSuccess D365 CRM from PowerObjects is a unique service-as-a-subscription program for small, medium, and corporate-sized organizations that gives you access to a dedicated PowerSuccess D365 CRM Engineer who acts as your single point of contact for all your Power Platform and Dynamics 365 needs. Your PowerSuccess D365 CRM Engineer is backed by a PowerObjects Product Team of four additional engineers to support your Business Application deployments.
Learn more about PowerSuccess D365 CRM
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Learn more about PowerSuccess D365 CRM

The benefits of PowerSuccess D365 CRM

It’s now more important than ever to provide excellent service to increase customer loyalty and retention. With Dynamics 365 for Customer Service from PowerObjects, your organization leverages built-in intelligence that consistently delivers faster, more personalized service to your customers.

A Consistent Product Team

A dedicated PowerSuccess D365 CRM Engineer acts as your single point of contact for all your Dynamics 365 needs and is backed by a Product Team of four additional system engineers.
Shortens the amount of time required to deliver solutions to you.
Shrinks any gaps in knowledge of your system.
Accelerates response time to changes in your system.

Delivering Continuous Value

Powered by a Product Team comprised of the right engineers to understand and support your system, your organization will experience continuous business value over the lifecycle of your implementation.
Ensures delivery of solutions that add the most value.
Reduces long-term operational costs.
Accelerates response time to changes in your system.

Prioritizing Your Needs

Your product backlog or rank list provides a framework for how your dedicated PowerSuccess D365 CRM Engineer will communicate, organize, and prioritize your requests.
Shortens the amount of time required to deliver solutions to you.
Sharpens focus on providing solutions that add the most value.
Accelerates response time to changes in your system.

Delivering continuous value with our proven PowerSuccess D365 CRM process

PowerSuccess D365 CRM Engineer

Gathers Requests from Customer

Product Backlog

Customer Requests are Prioritized

Product Team

Design/Build + Customer Feedback Loop

Value

Solution Delivered to Customer

Is PowerSuccess D365 CRM the right support plan for your organization?

Support is one of our four Pillars of Success, so naturally we offer several different support programs to ensure we’ve got a plan for every need. The checklist below will help you determine if your organization is best served with PowerSuccess D365 CRM or with one of our other programs.

PowerSuccess D365 CRM is ideal for:

Our other Support plans may be better for:

Cloud Service Provider (CSP) Subscriber

Highly Complex Systems with Multiple Integrations

Cloud Dynamics 365 Deployment

Dysfunctional Organizations

On-Premises Dynamics 365 Deployment

Multiple Data Sources to Import

New Implementations (SFA, Marketing, Case Management, PowerPack)

Poor Data Quality

On-Going Support after T&M Projects

Replacing an Existing System

Small Departmental Deployment for Enterprise Customers

Compliance-related Offshore Restrictions

If PowerSuccess D365 CRM is the right option for your organization, the next step is to determine the Plan that suits you best. The table below shows the features and benefits of each of our PowerSuccess D365 CRM Plans.

PLAN 1

PLAN 2

PLAN 3

DEDICATED POWERSUCCESS D365 CRM ENGINEER
Break/Fix Dynamics 365 Support
New User Setup
Security Role Management
Scheduled Updates and Upgrades
Dynamics 365 Data Backups
DYNAMICS 365 CONSULTATION – BUSINESS ANALYSIS
Dynamics 365 Customizations (Out-of-the-Box)
Workflow and Dialog Configuration
Entity Configuration (Includes Custom Entities)
Form Configuration
Business Processes/Rules Configuration
Account, Contact, and Lead Data Imports
Report Creation
Dynamics 365 App Configuration
Server-Side Sync Configuration
Base Application Training (Includes a 50% Discount for Scheduled Trainings)
POWERPACK ADD-ON INSTALLATION AND CONFIGURATION
CUSTOM DEVELOPMENT (PLUGINS, SSRS REPORTS, ETC.)
1 ENTITLEMENT PER YEAR ($6,000 VALUE)
2 ENTITLEMENT PER YEAR ($12,000 VALUE)

Customer stories

VIDEO SUCCESS STORIES

Red Door Company

Red Door Company uses Microsoft Dynamics CRM and PowerPack add-ons to ensure responsive customer service.
Amigos-Library-Services-Logo
CUSTOMER SUCCESS STORIES

Amigos Library Services

Amigos’ online migration was aided by their HCLTech PowerSuccess engineer, who has been Amigos’ dedicated support person for several years and knows their Dynamics 365 instance like the back of his own hand.

Customer stories

  • VIDEO SUCCESS STORIES

    Red Door Company

    Red Door Company uses Microsoft Dynamics CRM and PowerPack add-ons to ensure responsive customer service.
  • Amigos-Library-Services-Logo
    CUSTOMER SUCCESS STORIES

    Amigos Library Services

    Amigos’ online migration was aided by their HCLTech PowerSuccess engineer, who has been Amigos’ dedicated support person for several years and knows their Dynamics 365 instance like the back of his own hand.