Looking for PowerObjects? Don’t worry, you’re in the right place! We’ve been part of HCL for several years, and we’ve now taken the final step in our acquisition journey: moving our website to the HCL domain. Nothing else is changing – we are still fanatically focused on Microsoft Business Applications!
PowerSuccess D365 CRM from HCLTech’s Microsoft Business Applications Practice (MBAP) is a unique service-as-a-subscription support program for small, medium, and corporate-sized organizations. It gives your organization access to a dedicated PowerSuccess D365 CRM Engineer who acts as your single point of contact for all your Dynamics 365 needs. Your dedicated PowerSuccess D365 CRM Engineer is backed by a Product Team of four additional engineers to support your Business Application deployments.
PowerSuccess D365 CRM from PowerObjects is a unique service-as-a-subscription program for small, medium, and corporate-sized organizations that gives you access to a dedicated PowerSuccess D365 CRM Engineer who acts as your single point of contact for all your Power Platform and Dynamics 365 needs. Your PowerSuccess D365 CRM Engineer is backed by a PowerObjects Product Team of four additional engineers to support your Business Application deployments.
It’s now more important than ever to provide excellent service to increase customer loyalty and retention. With Dynamics 365 for Customer Service from PowerObjects, your organization leverages built-in intelligence that consistently delivers faster, more personalized service to your customers.
A Consistent Product Team
A dedicated PowerSuccess D365 CRM Engineer acts as your single point of contact for all your Dynamics 365 needs and is backed by a Product Team of four additional system engineers.
Shortens the amount of time required to deliver solutions to you.
Shrinks any gaps in knowledge of your system.
Accelerates response time to changes in your system.
Delivering Continuous Value
Powered by a Product Team comprised of the right engineers to understand and support your system, your organization will experience continuous business value over the lifecycle of your implementation.
Ensures delivery of solutions that add the most value.
Reduces long-term operational costs.
Accelerates response time to changes in your system.
Prioritizing Your Needs
Your product backlog or rank list provides a framework for how your dedicated PowerSuccess D365 CRM Engineer will communicate, organize, and prioritize your requests.
Shortens the amount of time required to deliver solutions to you.
Sharpens focus on providing solutions that add the most value.
Accelerates response time to changes in your system.
Additional benefits to consider:
Access to Expertise When You Need It
Your ability to freely tap in to your dedicated PowerSuccess D365 CRM Engineer’s expertise eliminates the need for your organization to hire a system administrator, helping you avoid hiring, training, ramping up, and turnover.
Ability to Hit the Ground Running
With a dedicated PowerSuccess D365 CRM Engineer in your corner, your organization will enjoy a faster time-to-value than with more traditional time-and-materials support services.
Affordable Pricing
Many organizations see the potential of Dynamics 365 but lack the foresight or resources to build a solid path to success. PowerSuccess D365 CRM provides that solid path for a predictable monthly subscription fee, eliminating surprises.
Access to the Full PowerPack Suite
PowerSuccess D365 CRM customers enjoy full and completely free access to all PowerPack Add-ons. These are HCLTech MBAP-built tools that enhance the marketing automation and productivity capabilities of your Dynamics 365 system.
An Ongoing Partnership with HCLTech
Whenever you need help, you know the support you receive is backed by a world-class, award-winning team of engineers who are fanatical about Dynamics 365 and Microsoft Business Applications.
Having a single engineer is amazing. He has such a high level of knowledge with our system because he's consistently working with us one on one – it makes it feel like he’s our employee.
– Eric Hromatka, Key Surgical
Delivering continuous value with our proven PowerSuccess D365 CRM process
PowerSuccess D365 CRM Engineer
Gathers Requests from Customer
Product Backlog
Customer Requests are Prioritized
Product Team
Design/Build + Customer Feedback Loop
Value
Solution Delivered to Customer
Is PowerSuccess D365 CRM the right support plan for your organization?
Support is one of our four Pillars of Success, so naturally we offer several different support programs to ensure we’ve got a plan for every need. The checklist below will help you determine if your organization is best served with PowerSuccess D365 CRM or with one of our other programs.
New Implementations (SFA, Marketing, Case Management, PowerPack)
Poor Data Quality
On-Going Support after T&M Projects
Replacing an Existing System
Small Departmental Deployment for Enterprise Customers
Compliance-related Offshore Restrictions
If PowerSuccess D365 CRM is the right option for your organization, the next step is to determine the Plan that suits you best. The table below shows the features and benefits of each of our PowerSuccess D365 CRM Plans.
PLAN 1
PLAN 2
PLAN 3
DEDICATED POWERSUCCESS D365 CRM ENGINEER
Break/Fix Dynamics 365 Support
New User Setup
Security Role Management
Scheduled Updates and Upgrades
Dynamics 365 Data Backups
DYNAMICS 365 CONSULTATION – BUSINESS ANALYSIS
Dynamics 365 Customizations (Out-of-the-Box)
Workflow and Dialog Configuration
Entity Configuration (Includes Custom Entities)
Form Configuration
Business Processes/Rules Configuration
Account, Contact, and Lead Data Imports
Report Creation
Dynamics 365 App Configuration
Server-Side Sync Configuration
Base Application Training (Includes a 50% Discount for Scheduled Trainings)
POWERPACK ADD-ON INSTALLATION AND CONFIGURATION
CUSTOM DEVELOPMENT (PLUGINS, SSRS REPORTS, ETC.)
1 ENTITLEMENT PER YEAR ($6,000 VALUE)
2 ENTITLEMENT PER YEAR ($12,000 VALUE)
Do more with PowerSuccess D365 CRM entitlements
Entitlements are earned yearly. These are complimentary customized tools that utilize the wider breadth of the Microsoft Business Application stack to enhance your Power Platform and Dynamics 365 deployment. Examples of Entitlements include:
Power Apps
HCLTech can build for your organization a powerful business application – with up to five configured screens – that allows you to surface and process information in the way that best suits your business.
Power BI for Interactive Dashboards
Let your dedicated PowerSuccess Product team configure a robust Power BI dashboard to provide real-time insight into your organization’s data. Power BI offers a streamlined way to interact with data from a view within Dynamics 365 Online or from any device.
SSRS Reports
Leverage your Product team to create a custom report for up to two entities with as many as 50 fields.
CRM Portals for Dynamics 365
Improve your customer service experience with CRM portals for Dynamics 365. Configure up to five entities or browsable pages to connect to your customer self-service, employee self-service, or partner portal.
Custom CRM Plugins for Dynamics 365
Custom plugins extend the CRM functionality within your Dynamics 365 system. Perhaps you would benefit from a plugin that pulls data from related entities to calculate a total value, or maybe your organization needs a plugin that generates a PDF and email attachment when a workflow is activated – whatever you need, we can build it.
Note that we focus only on plugins that work within Dynamics 365. We do not develop plugins that connect to external or third-party data sources.
Customer stories
VIDEO SUCCESS STORIES
Red Door Company
Red Door Company uses Microsoft Dynamics CRM and PowerPack add-ons to ensure responsive customer service.
Amigos’ online migration was aided by their HCLTech PowerSuccess engineer, who has been Amigos’ dedicated support person for several years and knows their Dynamics 365 instance like the back of his own hand.
Amigos’ online migration was aided by their HCLTech PowerSuccess engineer, who has been Amigos’ dedicated support person for several years and knows their Dynamics 365 instance like the back of his own hand.