Looking for PowerObjects? Don’t worry, you’re in the right place! We’ve been part of HCL for several years, and we’ve now taken the final step in our acquisition journey: moving our website to the HCL domain. Nothing else is changing – we are still fanatically focused on Microsoft Business Applications!

Standard Pay-as-you-Go Support for small organizations

Billed in 15-minute increments based on time and materials consumed, our Standard Pay-as-you-Go support option for SMBs is optimized for businesses to use as little or as much support as they need on a first come, first served basis.
*Support engineers address incoming cases in order received from 8am to 6pm Central time

Enterprise Pay-as-you-Go Support for large organizations

Billed in 15-minute increments based on time and materials consumed, our Enterprise Pay-as-you-Go support option is for larger organizations that, throughout the year, need periodic IT support for their implementation.
*Includes Predefined SLAs and 24/7 Coverage

STANDARD

ENTERPRISE

BILLED IN 15-MINUTE INCREMENTS

BREAK / FIX TICKETS

ADFS
Performance
Scheduling Updates / Upgrades
Taking Backups of Dynamics 365 Data

NON-BREAK / FIX TICKETS

CRM Customization / Workflows / JS / Plugins
Small Training / Design Questions
Reports / SRS / SSIS
Power Apps
Power BI
Online / On-premises / Hosted
No Minimum Number of Hours per Month or per Year

SLA

24×7 Coverage
Ticket SLA Based on Priority