Looking for PowerObjects? Don’t worry, you’re in the right place! We’ve been part of HCL for several years, and we’ve now taken the final step in our acquisition journey: moving our website to the HCL domain. Nothing else is changing – we are still fanatically focused on Microsoft Business Applications!

Change Management Consultant - AMER


About the Position

HCL is proud to be an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

HCL Technologies' Microsoft Business Applications Practice ("MBAP" formerly, PowerObjects) is seeking a Change Management Consultant to join their award winning and growing team. The Change Management Consultant will play a key role in project success through ensuring clients realize the maximum benefit of Microsoft Business Application technologies through focusing on vision realization and end-user adoption. This person will focus on the people side of change during digital transformation by partnering with client executives and key stakeholders to envision intended future state, understand current state, and mitigate impacts from changes in business processes, systems and technology, job roles, and mindset shifts. The primary responsibility will be creating and implementing change management strategies and plans that maximize employee adoption and usage and minimize resistance. The ideal candidate will have a highly strategic mindset, thrive in making order from chaos, and be an effective communicator particularly with executive audiences. This role supports PowerObjects’ Education pillar and reports into the Adoption & Sustainment team.

Essential Functions

  • Apply a structured methodology to lead change management activities in consultation with clients
  • Perform change management assessments to determine organizational size and complexity of the change as well as further assess specific change impacts to user groups
  • Create change management strategies based upon client needs, project scope, and best practices
  • Create actionable deliverables for the change management levers including communications plan, sponsor and stakeholder engagement plan, training plan, and sustainment plan
  • Work closely with client executives and PowerObjects teammates (Project Managers, Business Analysts, Sales leaders, Solution Architects, etc.) to envision future state and define success criteria
  • Guide leaders to effectively lead the change within their teams
  • Facilitate client workshops using design-thinking methodologies
  • Support or lead communication and training efforts as needed
  • Identify, analyze, and prepare risk mitigation and resistance management tactics
  • Evaluate individual, group, and company-wide progress of defined success criteria and adoption metrics
  • Maintain an up-to-date understanding of the Microsoft Dynamics 365 application and Power Platform technologies
  • Learn client systems through communications with our consulting team, interviewing clients, reading documentation, and hands-on exploration
  • Work in tight collaboration with our consulting team to provide estimates for change management and training efforts, as well as integrate change management activities into the overall project plan and status reports
  • Closely align with internal project stakeholders including leadership, sales, project directors, and project managers to ensure both customer success and meet internal objectives
  • Participate actively in innovation efforts and other functions of the Adoption & Sustainment team

Required Skills and Experience

  • Exhibit PowerObjects’ Guiding Principles
  • Exceptional communication skills – both written and verbal
  • Organized with a natural inclination for planning strategy and tactics
  • Superior critical thinking and problem-solving skills
  • Flexible and adaptable; able to work in ambiguous situations
  • Excellent active listening skills
  • Ability to clearly articulate messages to a variety of audiences
  • Ability to establish and maintain strong relationships
  • Ability to influence others and move toward a common vision or goal
  • Technical aptitude – conceptual knowledge of Microsoft Dynamics 365 or ability to learn
  • Experience and knowledge of change management principles, methodologies, and tools; experience with Prosci ADKAR® Model is a plus
  • Able to work effectively at all levels in an organization
  • Must be a team player and able to work collaboratively with and through others
  • Acute business acumen and understanding of organizational issues and challenges
  • Familiarity with project management approaches, tools, and phases of the project lifecycle
  • Certification in Microsoft Dynamics CE (within 6 months of employment)