Founded in 1992, AbeTech helps technology leaders simplify their Connected Enterprise transformation. They understand their clients’ challenges, simplify their technology initiatives, and enable them to maximize their IT investments.

HCL-PowerObjects has been AbeTech’s technology partner for more than a decade. When they made the decision to move to Microsoft Dynamics CRM back in 2011, they sought help with the initial implementation, of course, but they also recognized the need for ongoing support from their technology partner. To address this need, AbeTech selected HCL-PowerObjects and immediately signed onto the Dedicated Support Engineer – or DSE – program, which provides organizations with a single point of contact to better manage and facilitate support requests.

In addition to serving as AbeTech’s dedicated resource for all Dynamics and Microsoft Business Application support needs, their DSE drives proactive engagements to help anticipate and address potential issues before they have an impact. At monthly review meetings between the DSE and the IT Business Analyst at AbeTech, they discuss open and closed support tickets, conduct a state of the business review, and talk through potential process-improving customizations. So, when the time came to migrate from their aging on-premises version of Dynamics to a cloud-based instance of Dynamics 365 Sales, they naturally relied on their DSE.

The initial plan was a simple version upgrade and cloud migration. But as the project got started, AbeTech decided to make it a much more significant initiative by simultaneously streamlining internal processes to ensure they were extracting the greatest benefit from their investment in the Microsoft technology stack. And as a result of the upgrade and newly streamlined processes, user adoption increased dramatically across the business.
And it’s done much more than just increase user adoption: with the help of their HCL-PowerObjects DSE, AbeTech Dynamics 365 system and process improvement initiative now follows a regular release schedule cadence. They meet monthly to identify opportunities and define the upgrades and customizations needed to support it. They have a backlog of wish list items and are releasing new content to the end-user base monthly.

Dynamics 365 has been critical to AbeTech’s growth in the last decade. In addition to enabling efficient integration and offering true scalability, Dynamics 365 is lauded for its ease of use, flexibility, and customizability. Of course, the fact that it is so customization-friendly is exactly why it’s so critical to have a Microsoft partner they can trust. Ten years in, there’s no doubt AbeTech found that trusted partner in HCL-PowerObjects.

“When we first decided on the Microsoft CRM solution more than a decade ago, we sought a partner that was knowledgeable and experienced, of course, but also one that was responsive and capable of guiding us on our Dynamics journey. PowerObjects fit the bill then and still hasn’t stopped impressing us with their expertise and commitment to excellence,” says Nikki Schmidt, IT Manager at AbeTech. “And we just love the DSE program.”

To read the full AbeTech written case study, please visit our Case Studies page. When you’re ready to get started with a cloud migration in your organization – or to learn more about HCL-PowerObjects’ DSE support program, please contact us.