In this two-part blog series, we’ll explore the technology that is revolutionising customer service delivery in government. In our first installment, we examine the technology transformation from the perspective of back-office processes.
What truly differentiates PowerObjects from other Microsoft partners is our deep commitment to training and education. We understand that an organization's success with Dynamics 365 is mainly reliant on strong user adoption and advocacy, which in turn is dependent on focused product and process training as well as effective change management.
PowerObjects' commitment to delivering this education is unrivaled in the partner ecosystem. Our education program embraces three primary focuses: Product, process, and people. Our award-winning product training, which includes the popular bootcamp for Dynamics 365 for customer engagement, is conducted through our Dynamics 365 University. We offer classes on all the Dynamics 365 business applications as well as Power BI, PowerApps, and Power Automate. They can be taken in our Minneapolis office, at any of our global locations, or with a virtual instructor.
We also bring our training on the road. If your organization wants training for a whole team of people, we'll come to you. And we even offer a design your own training where you select the curriculum from our à la carte menu and we design the custom agenda and deliver the content.
Process training is just as important as learning all about the product. Knowing how the product works is important, but often with the Dynamics 365 implementation come significant changes to internal processes. This is where our learning consultants come in. They create customized training materials designed to reflect the way you work, which may include micro learning, labs, job aides, user guides, facilitator guides, and instructor PowerPoint slides for those who will be responsible for training the rest of their organization.
From our experience, a train-the-trainer approach best positions you to onboard new employees in the future. However, our learning consultants can also support your end user training delivery needs. Think of them as your very own tutor who can guide you and your team through all the process changes and best practices. And speaking of changes, it's important to remember that when organizations invest in Microsoft Dynamics 365, they're also investing in the behavioral changes that employees must make in order for the system to yield a return and this is where our people focus becomes so important.
PowerObjects combines our Dynamics 365 experience and certified change management expertise to help organizations navigate this transition. We apply a structured approach that ultimately supports sponsors in guiding end users through an implementation as it impacts their role with a deliberate focus on the people component of the change effort. Simply put, no other partner in the channel puts so much emphasis on adoption and sustainment, despite the fact that a successful implementation depends on effectively preparing people.
So, if you're ready to get started with PowerObjects, we offer a whole host of free resources, including our blog, the CRM book, and webinars on demand. And please visit our events page for a schedule of upcoming classes. Whatever your organization needs, whether it's service support, educations, add ons, or all of the above, PowerObjects is ready to help. Let's get started.