We discuss the technologies that give the Digital Call Center Platform its punch, as well as the first of its five key capabilities: Omnichannel Engagement.
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Do you find yourself drafting the same email over and over again as you work to gather client data needed for your business processes? Do you go searching for a sent email to copy and paste text from? I'ts easy to create an email template in CRM 2011 to use over and over again to save you time when completing your daily tasks.
In CRM, go to Settings/Templates/Email Templates
Click on New
Select the Template Type. This will determine what entity the email applies to:
Add the nuts and bolts of your email:
Title = Name of the Template
Description = Description of what template is used for
Subject = Actual subject line of the email created
In the body of the email, you can add merge fields to pull data directly from CRM:
To add a merge field:
Click on Insert/Update
Select the data field values by clicking on ADD and choosing your fields
Select the Record type that the field is related to and then the field:
You can add Default Text to be filled if there is no data to be merged:
Once the template has been saved, you can also add attachments to be sent with the email by clicking on New E-Mail Attachment and selecting your attachment.
Save and close the template and you are ready to go!
You can now use the template and send an email directly from a record in CRM.
Open the record, choose Add/Email then in the email choose Include/Insert Template and select the template:
The merge fields will be auto-filled and you are ready to send the email without having the recreate the wheel each time.