Looking for PowerObjects? Don’t worry, you’re in the right place! We’ve been part of HCL for several years, and we’ve now taken the final step in our acquisition journey: moving our website to the HCL domain. Nothing else is changing – we are still fanatically focused on Microsoft Business Applications!

HCLTech Microsoft Business Applications Practice Blog

for Dynamics 365, Power Platform and the rest of the Microsoft technology stack

Outlook Appointments Disappearing

Post Author: HCLTech |

When using the CRM Outlook Client to track Appointments, an Outlook Appointment will randomly disappear. This will occur when the CRM User has a duplicate email address in the CRM system.  This is typically caused by a CRM User associating their user email address to another record; such as an Account, Lead, or Contact. CRM is not designed to know which record is the correct record to resolve the email address to.

When we track CRM activities (such as appointments) the application will go to the CRM database and query for entities that have an e-mail address associated to it. This could be a user, contact, account or lead. Once we find an e-mail address that corresponds to the sender or recipients e-mail address we will then associate the activity to that particular entity. If the first found entity happens to be a contact e-mail address the creator of the CRM appointment will automatically be changed to the e-mail address of the contact record. Then, on the next sync process, Outlook will see the user is no longer part of the appointment and automatically remove it from the calendar. However, if the same process is completed on a second appointment and the system locates the user e-mail address before the contact address, the appointment will be tracked as desired and the activity will not be removed from the calendar.

To resolve this issue the CRM User will need to remove the duplicate email address. Once the duplicate email addresses have been removed the issue will stop occurring.

Welcome to the #1 Dynamics CRM Partner in the World

Proud winner of the 2015 Microsoft Partner of the Year for Cloud Customer Relationship Management, PowerObjects is the preferred partner for implementing, supporting, and growing CRM solutions. Through unparalleled offerings of service, support, education, and add-ons, PowerObjects can help tailor custom solutions for your business.

How Can We Help You Today?

By Joe D365
Joe D365 is a Microsoft Dynamics 365 superhero who runs on pure Dynamics adrenaline. As the face of PowerObjects, Joe D365’s mission is to reveal innovative ways to use Dynamics 365 and bring the application to more businesses and organizations around the world.

One comment on “Outlook Appointments Disappearing”

PowerObjects Recommends