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Together We Persevere – Responding to COVID-19

Post Author: Joe D365 |

In times of crisis, we at PowerObjects band together for our customers – whether it’s designing a better work-from-home configuration, opening up critical lines of communication for urgent news, or implementing the latest technology to battle the COVID-19 pandemic right on the healthcare frontlines, we are here for you.

Remote Working and Uncertain Times

Across industries like Life and Health Sciences, Financial Services, Manufacturing, Utilities, and Local & Regional Government, our goal is to keep our customers up and running throughout the unprecedented COVID-19 pandemic.

We’ve built a Crisis Communications Power Apps solution based on the Microsoft template to help your organization share information and collaborate with team members during this time of crisis. There are two applications within the solution that allow admin rights and end user rights to communicate timely and relevant messages to employees, host and share knowledge base articles, and link into any RSS feeds you select. To help with the current situation, the app itself – as well as initial setup and ongoing support – are free of charge.

There are several ways PowerObjects can customize and extend the app’s functionality to meet your organization’s unique needs. For example, we can add customer service capabilities as well as other notifications specific to your business. Learn more here and let us know if you wish to build this app out more for your unique requirements.

App for Planned Easing from the Lockdown

Once local governments and commercial organizations begin to ease COVID-19 restrictions, you want to provide your staff with clear visibility into your operating capability as you re-open your doors. This Power Apps solution helps streamline that transition to reinstating a more normal way of doing business.

Covid 19 Lockdown Easing Application

Preconfigured Automations for Remote and In-field Service

Remote capabilities and insight for your staff and field employees are of utmost importance during this time. With a simple SLA management, pre-configured case management process, optimized chatbot experience, and remote assist capabilities, your customer service teams will streamline operations and increase their collective bandwidth.

Microsoft Health Bot

If you are a healthcare organization, you need to know about the Microsoft Healthcare Bot – the latest Bot technology developed by Microsoft that is HIPAA compliant and can be quickly implemented during the COVID-19 pandemic.

Within the Health Bot framework, Microsoft created COVID-19 Response Templates based on real-time data from the CDC, covering areas that improve case deflection and help you better serve your patients, virtually.

Patients can engage in a chat-like manner with the Bot to learn more about COVID-19 and go through a CDC-approved symptom self-checker. This results in reduced call volumes and increased speed and accuracy of COVID data to patients. We can quickly work with a client to stand up this Health Bot experience using the COVID-19 template or a customized version.

COVID-19 FAQs is a preapproved list of 175 questions from the CDC and can also index other FAQ databases. The QnA Maker functionality is a great example of Cognitive services leveraging Artificial Intelligence.

Check out the bot yourself! And as always, let us know how we can help you implement the Bot at your organization.

Emergency Response Power App

During this pandemic, Microsoft released this Power Apps solution that provides a set of capabilities for healthcare organizations to collect data for situational awareness of available beds and supplies, COVID-19 patients, staffing, and pending discharges. Providers are using this Power Apps template to track and gain visibility of critical but scarce resources like available beds, ventilators, and masks. We can quickly work with our clients to stand up this Emergency Response Power Apps solution and fine tune it for your specific needs – just let us know when you’re ready to implement.

Critical Item Replenishment App

Distribution has become a global issue during the COVID-19 pandemic. The Critical Item Replenishment App ensures your network of locations across the globe maintains real-time insight into inventory and can update needs centrally and quickly. The App is built on CDS, has a streamlined user interface, and takes just days to set up with a business intelligence layer included.

Critical Items Application

We’re Here to Help

With any of these solutions, the team at PowerObjects is here to help make them fit your exact business needs now and throughout this unpredictable time. PowerObjects brings you the most advanced technologies that can be quickly implemented during the COVID-19 pandemic. We continue to stay committed to driving success for your end-to-end journey with our four pillars of service, support, education, and add-ons.

Above all else, PowerObjects hopes for your continued good health. Please stay safe and know that together we will overcome this – and we will come out the other side stronger and more resilient.

By Joe D365
Joe D365 is a Microsoft Dynamics 365 superhero who runs on pure Dynamics adrenaline. As the face of PowerObjects, Joe D365’s mission is to reveal innovative ways to use Dynamics 365 and bring the application to more businesses and organizations around the world.

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