In this two-part blog series, we’ll explore the technology that is revolutionising customer service delivery in government. In our first installment, we examine the technology transformation from the perspective of back-office processes.
Local and Regional Government organisations are in a state of constant technological flux. And as their constituencies continue to grow and expand over time, the necessity for transparent, quick and personal constituent interactions grows as well. Indeed, helping constituents feel closer to the Governmental institutions that represent them is absolutely a move in the right direction for Local and Regional Governments. It inspires more confidence among citizens that they are being heard, seen and recognised in their own homes and communities, which is of paramount importance nowadays.
So, having said all that, the question that naturally follows in this day and age of technology is this: what is the most cutting-edge technology solution that can be implemented to enable Governments to stay in tune with their communities?
It depends on who you ask, of course, but PowerObjects is a firm believer that Microsoft’s Power Platform as the answer to this increasingly important question. The Power Platform is a combination of Power Apps, Power BI, Power Automate and Power Virtual Agents. Each of these products has their own focus and application – i.e., whether you’re trying to automate mundane processes (Power Automate), set up a Customer-facing Chat Bot (Power Virtual Agents), present data in a visually appealing and understandable manner (Power BI) or create low/no code applications in a matter of mere minutes (Power Apps), Power Platform has you covered.
And that last element of Power Platform – Power Apps – is the key component of PowerObjects’ answer to the question of how to keep Local and Regional Governments in touch with their constituents. The customisation aspect of Power Apps is unbeatable in terms of the ability to create unique solutions to specific needs. As each institution experiences different issues, the ability to create malleable Apps for Government employees, without requiring any coding knowledge to do so, is a fantastic asset to have at one’s fingertips.
Kicking 2020 off the right way, PowerObjects recently hosted an App-in-a-Day Event in the United Kingdom, during which we sat down with representatives from various Local and Regional Government organisations to hear about the technology and customer service challenges they were currently facing.
We then showcased Power Apps and worked side by side with them to develop – in a matter of minutes – applications designed to overcome and solve those challenges. By the end of the day, each group of representatives from Local Councils had built their own Power Apps solution. As a result, they were able to digitally solve their most unrelenting issues and keep their constituents as priority number one.
For more information on Power Apps, click here. As always, happy Dynamics 365’ing!